Zscaler Support Engineer
freelance • Remote • us • $73 - $76
zscaler
cloud security
remote
security
networking
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Zscaler Support Engineer in the United States.
This role offers an exciting opportunity to work remotely as a cloud security specialist, focusing on the implementation, management, and troubleshooting of Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA) solutions. You will ensure secure network connectivity for users, optimize security policies, and resolve complex access or connectivity issues. The position provides a blend of hands-on technical work, problem-solving, and policy optimization, allowing you to make a direct impact on the security and efficiency of enterprise networks. You will collaborate with IT teams, act as a key escalation point, and maintain detailed documentation to support organizational knowledge. This role suits self-motivated individuals who enjoy dynamic technical challenges in a fully remote, independent contracting environment.
Accountabilities:
- Deploy, configure, and maintain Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA) environments.
- Analyze network issues involving HTTP/HTTPS traffic, SSL inspection, DNS, firewalls, and authentication protocols like SAML, SCIM, and Active Directory.
- Act as a front-line or escalation resource for complex technical issues, providing guidance, debugging, and solutions.
- Monitor and tune Zscaler policies, including DLP, CASB, and threat protection, to enhance performance and security.
- Create and maintain detailed technical documentation, including SOPs, network diagrams, and root cause analyses.
Requirements:
Benefits: