Company Description
Who We Are
With every job, there’s always the question of “why”. Why join a company? Why be part of their mission? Here, the why is easy. It’s because at some point, we’ve all needed someone there for us.
At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued for the work they do, supported as the people they are, and included in the very fabric of the organization: they bring their best to work every day. And that's why we mean it when we say we put our people at the centre of everything we do. Join us as we grow our way into a future that reimagines what it means to deliver meaningful benefits support and service.
Job Description
What You’ll Do:
Reporting to the SVP Orbit Growth and Client Experience, you’ll be responsible for overseeing the Western regional operations to ensure growth, client satisfaction, regulatory compliance, and operational efficiency. This role also focuses on optimizing resource allocation, improving service standards, and driving regional growth.
The core parts of your role will be to:
- Leads a team of managers that manage the day-to-day Sales and Service operations of the region to drive growth and meet client experience goals, across personal lines.
- Collaborates with the other regions, commercial insurance, lifestyle, marketing & Business Development, Carrier Relations & Strategic Partnerships to ensure both sales and service strategies align with business objectives, reviewing performance regularly and adjusting strategies where necessary.
- Analyzes financial and non-financial reports (e.g., insurer reports, retention and premium growth trends, quote and call activity, closing ratios) to identify opportunities for business improvement, customer satisfaction, and program growth.
- Leads the budgeting process and is accountable for the P&L for their region.
- Participates as a member of the IIS Council as well as the OGC SMT, contributing expertise and strategic guidance in setting initiatives that align with overall Board strategy.
- Responsible for identifying issues with the maintenance of the regional offices to the Manager, Facilities and works closely with them to have them resolved. Recommends strategies for expanding or acquiring new office space and collaborates with Facilities, TE and Finance to decide on the best path forward.
- Promotes a healthy and safe workplace and responsible to execute on all health and safety requirements and report monthly into Employee Experience Operations.
- Stays informed of industry trends and best practices, attending workshops, reviewing professional publications, benchmarking against best-in-class practices, and participating in professional associations.
- Represents Orbit at industry events, ensuring strong brand visibility and engagement with key partners.
- Ensure compliance with licensing, security, and regulatory standards.
- Monitor performance metrics and implement process improvements.
- Develop and maintain strong relationships with key clients and stakeholders.
- Oversee regional training programs to enhance staff performance.
Qualifications
Let’s Talk About You:
This is the unique blend of skills and experience we would love to see in an ideal candidate:
- A university degree in business, finance or a related subject; or equivalent insurance designation (CAIB, CIB, CIP, FCIP, or CPIB).
- RIBO licence, AMF or other National License.
- A minimum of ten years’ experience in individual insurance underwriting, sales and service, including a minimum of 5 years’ experience in a senior management role.
- Strong leadership abilities with a focus on growth, client satisfaction and risk management.
- Proven experience in regional operations and strategic planning.
- A deep understanding of home & auto insurance market trends, and how to align services to business objectives.
- Strong analytical and problem-solving skills to enhance efficiency and optimize performance.
- Ability to prioritize competing initiatives while managing multiple business functions.
We also consider your potential. If you know you have what it takes to do the job, but your experience doesn’t exactly match the qualifications above, we encourage you to apply and provide us with more details about why you think you would be a great fit.
Additional Information
Some of the Perks We Offer:
We offer best-in-class pension and benefits, total reward programs and comprehensive mental wellness supports to set you up for every success in and outside of work. Here are just some of the reasons you’ll love working here:
- Rewarding salary and bonuses that truly value your dedication
- Industry-leading group benefits with 100% premium coverage (excluding LTD) that start on your first day
- Defined benefit pension plan for a financially confident retirement
- 100% coverage of approved continuing education and licensing fees (including RIBO courses in Ontario)
- Access to a wealth of learning resources, including LinkedIn Learning for professional development
- Flexible work-from-home and hybrid options
- Unlock your potential with opportunities for advancement
Let’s work together! If you are interested in this opportunity, please apply online.
OTIP and its group of companies strive to create an accessible and inclusive work environment where everyone is treated with respect and dignity. Upon individual request, we will endeavor to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities.
As a business, we protect what matters most to our members. As an employer, we value what matters most in our workplace. Together, this includes fostering a diverse, equitable and inclusive environment for all. We are committed to learning and evolving so we can continue to celebrate what makes us special. You are who you are, and our differences are what make us unique.
We are an equal opportunity employer and encourage applications from all qualified individuals. We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.
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