GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what's possible in software development. Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.
As VP, Professional Services at GitLab, you'll contribute to and execute the strategic vision that drives service delivery for GitLab's Professional Services Organization. Reporting to the Vice President of Customer Success, you'll be responsible for developing strategies and operations to deliver best-in-class consulting and implementation services that accelerate customers' DevSecOps transformations. You'll further scale a services business within GitLab's bold, fast-moving, transparent, and values-led organization to enable both customer and company success.
This role puts you at the center of GitLab's go-to-market strategy, where you'll lead a global team of 70+ professionals including engagement managers, architects and engineers.You'll manage a complete P&L while driving service attach rates across all market segments and geographies. Your leadership will directly influence GitLab's competitive positioning through innovative service offerings that maximize customer value and business outcomes.
You'll collaborate extensively with Sales, Product, Marketing, and Customer Success teams to align service delivery with GitLab's overall strategy, impacting the entire customer lifecycle. You'll tackle complex challenges like further scaling service delivery globally, maturing partner ecosystems, and continuously partnering on the innovation of service offerings to meet evolving market demands.
This position requires a unique blend of leadership, strategic planning, and client management skills, along with deep industry knowledge in DevSecOps, cloud platforms, and enterprise software delivery.
The Professional Services team is GitLab's strategic consulting arm, dedicated to accelerating customer DevSecOps transformations through expert-led implementations, migrations, and transformation initiatives. Our team combines deep technical expertise with proven methodologies to help customers unlock the full potential of the GitLab platform while building their internal capabilities for long-term success.
Our consultants and architects are trusted advisors who understand both the technical intricacies of GitLab and the business outcomes our customers need to achieve.
What makes our team unique is our combination of technical depth, customer obsession, and commitment to continuous improvement. We're solving complex problems that directly impact how software is built, secured, and delivered across thousands of organizations worldwide. The challenges we tackle require creativity, technical excellence, strategic thinking, and a deep understanding of enterprise transformation initiatives.
