This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Success Manager, Prompt in United States.
The Technical Success Manager will play a critical role in ensuring enterprise customers achieve maximum value from their software deployments. This position blends technical expertise, project management, and relationship management to drive successful onboarding, adoption, and ongoing growth. You will guide clients through deployment cycles, provide technical advisory on integrations and security architecture, and collaborate across teams to ensure smooth operations. Acting as a trusted advisor, you will anticipate challenges, deliver proactive solutions, and serve as the customer’s voice internally. This role is ideal for highly organized, customer-focused professionals who thrive at the intersection of technology and relationship management, particularly in AI and cybersecurity environments.
Accountabilities:
- Lead enterprise customers through full deployment journeys, ensuring milestones, timelines, and deliverables are met
- Serve as a trusted technical advisor, providing guidance on security architecture, integrations, and best practices
- Build and maintain strong relationships with customer stakeholders, managing expectations and communicating risks effectively
- Collaborate with cross-functional teams including Sales, Support, Product, and Engineering to align on customer outcomes
- Advocate for customers during incidents or outages, coordinating internal response and communication
- Develop enablement materials, technical content, and training sessions to improve adoption and customer experience
- Track and report on key success metrics such as deployment progress, feature adoption, and customer health
- Support pre-sales efforts by providing technical insights and aligning post-sales service offerings when relevant
Requirements:
- 5–7+ years of experience in enterprise software, preferably in cybersecurity, AI, or related technology
- Proven experience managing complex deployments and technical engagements across large enterprise accounts
- Strong technical knowledge in cybersecurity, endpoint protection, cloud platforms, containerized environments, and IT/security architecture
- Familiarity with Windows, MacOS, Linux, and container orchestration tools such as Kubernetes & Helm
- Demonstrated ability to manage multiple stakeholders, lead projects, and influence cross-functional outcomes
- Excellent written and verbal communication skills, engaging effectively with technical and executive audiences
- Proficiency with project management tools (e.g., Asana, Jira) and CRM systems (e.g., Salesforce)
- Experience delivering customer-facing technical content, enablement, or training is a plus
- Domain expertise in AI, machine learning, generative AI security, SaaS platforms, MDM, API integrations, and networking is highly desirable
Benefits:
- Base salary range: $149,000 – $170,000 USD
- Medical, dental, and vision insurance
- 401(k) plan with company contributions
- Unlimited PTO and paid company holidays
- Industry-leading gender-neutral parental leave
- Paid sick time
- Employee stock purchase program
- Disability and life insurance
- Employee assistance program
- Gym membership and cell phone reimbursements
- Company-sponsored events including team building and social activities
