About Coalfire
Coalfire is on a mission to make the world a safer place by solving our clients’ hardest cybersecurity challenges. We work at the cutting edge of technology to advise, assess, automate, and ultimately help companies navigate the ever-changing cybersecurity landscape. We are headquartered in Chicago, Illinois with offices across the U.S. and U.K., and we support clients around the world.
But that’s not who we are – that’s just what we do.
We are thought leaders, consultants, and cybersecurity experts, but above all else, we are a team of passionate problem-solvers who are hungry to learn, grow, and make a difference.
Position Summary:
Are you a skilled engineer with a passion for hands-on problem-solving and team leadership? We are seeking a Technical Senior Manager to oversee Security Operations in SIEM management, continuous monitoring, and vulnerability management services.
In this role, you will balance hands-on technical responsibilities with team management, working closely with engineers to solve complex issues while gradually building leadership capacity. You will act as a technical escalation point and collaborate with other internal teams to ensure operational excellence and continuous improvement.
If you enjoy rolling up your sleeves to tackle technical challenges while mentoring a growing team, this role offers the perfect opportunity to combine both skillsets and grow your leadership career.
What You'll Do
- Act as the primary technical escalation point for complex operational issues, ensuring quick and effective resolutions.
- Maintain and optimize critical systems, including SIEM platforms (e.g., Splunk, ELK, SumoLogic, Sentinel), Anti-Virus tools (Trend Micro Deep Security Manager, Microsoft Defender, Crowdstrike) and vulnerability management tools (e.g., Nessus, Qualys, Burp).
- Monitor and improve the team’s use of automation and monitoring tools to drive operational efficiency.
- Analyze and resolve system performance issues, ensuring compliance with security and operational standards.
- Participate in incident response and post-mortem analysis to identify root causes and prevent recurrence.
- Manage a team of engineers, divided into SIEM and SecOps specialists, fostering a high-performing and engaged team culture.
- Mentor and support the professional growth of engineers through training, feedback, and career development planning.
- Assist with hiring, onboarding, and retention to ensure team stability and growth.
- Oversee day-to-day delivery of security services, ensuring operational consistency and high-quality outcomes.
- Track and optimize key metrics such as incident response times, operational efficiency, and compliance posture.
- Develop and refine processes for incident response, vulnerability remediation, and compliance reporting.
- Work with cross-functional teams, including consulting teams, SREs, and professional services teams, to improve service delivery.
What you'll Bring
- 7+ years of hands-on experience in technical roles, such as engineering or operations.
- Proven ability to manage operational processes and handle escalations.
- Experience balancing individual contributor work with team oversight.
- Strong technical expertise with SIEM platforms (e.g., Splunk, ELK, SumoLogic) and vulnerability management tools (e.g., Nessus, Qualys, Burp).
- Proven ability to troubleshoot and resolve complex technical issues in high-pressure environments.
- Hands-on experience with cloud platforms (AWS, Azure, or GCP) and their associated security practices.
- Solid understanding of security compliance frameworks (e.g., FedRAMP, SOC, HIPAA).
- Ability to mentor and guide team members while contributing to technical solutions.
- Strong written and verbal communication skills, particularly in documenting and sharing technical insights
Bonus Points
- Experience working in professional services or managed services environments.
- Background in customer-facing roles, such as technical support or escalation management.
- Certifications in cloud platforms (AWS, Azure, GCP) are or security tools (e.g., Splunk, Nessus) are preferred but not required.
- Familiarity with IT frameworks such as ITIL or TOGAF.
- Basic experience with automation tools (e.g., Terraform, Ansible).
- Experience with Anti Virus tools (e.g. Trend Micro DSM, Crowdstrike, Microsoft Defender)
- Experience with Agile delivery practices or lightweight project management tools.
Why You’ll Want to Join Us
At Coalfire, you’ll find the support you need to thrive personally and professionally. In many cases, we provide a flexible work model that empowers you to choose when and where you’ll work most effectively – whether you’re at home or an office.
Regardless of location, you’ll experience a company that prioritizes connection and wellbeing and be part of a team where people care about each other and our communities. You’ll have opportunities to join employee resource groups, participate in in-person and virtual events, and more. And you’ll enjoy competitive perks and benefits to support you and your family, like paid parental leave, flexible time off, certification and training reimbursement, digital mental health and wellbeing support membership, and comprehensive insurance options.
At Coalfire, equal opportunity and pay equity is integral to the way we do business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Coalfire is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, contact our Human Resources team at [email protected].
