Technical Account Manager
Exabeam is a leader in intelligence and automation that powers security operations for the world’s smartest companies. As a global cybersecurity innovator, Exabeam provides industry-proven, security-focused, and flexible solutions for faster, more accurate threat detection, investigation, and response (TDIR). Learn more at www.exabeam.com.
As a Technical Account Manager, you will be responsible for working with new and existing clients to ensure that they are successful with Exabeam solutions. As part of the company’s Customer Success organization, you will work with our Professional Services and Customer Support Teams to ensure a client’s journey from purchase to production is smooth and well managed. You will partner with the Customer Success Managers to ensure each customer is fully optimized on their existing deployed solutions. In summary, your job is to ensure that customers maximize the value of the Exabeam solution.
Overview
- Guide clients through security operations maturity assessment and roadmap development; drive them to progress on that roadmap over the course of the engagement
- Facilitate visibility into company’s product roadmap to help educate and engage customers
- Provide clients with technical architecture recommendations for Exabeam solutions based on their identity and security needs
- Engage in the escalation and priority of support tickets created by clients in the program as needed
- Provide product demonstrations of Exabeam technologies
- Coordinate with other Exabeam teams – including Support, Engineering, Product Management, Training, and Sales teams – to ensure customer needs are being addressed and resolved
- Provide feedback to Product Management for future products or enhancements based on trends and requirements gathered during Customer Success process
- Manage ongoing customer needs effectively to ultimately drive high customer retention and loyalty
Required Skills
- Must have a minimum of 5 years’ enterprise customer-facing experience in a Customer Success, Sales Engineering, Support or Professional Services role
- Experience with Exabeam administration and analysis
- Experience configuring, tuning, and performing in-depth analysis in Security and Security related tools
- Knowledgeable in security best practices including IAM, encryption, SSL certificates, system hardening, vulnerability management, etc.
- Excellent troubleshooting skills
- Strong attention to detail
- Strong verbal and written communication skills
- Strong organizational skills
- Experience with SFDC or equivalent CRM systems
- Experience with Integration development and configuration
- Ability to manage proactive and reactive tasks effectively
- Proven track record in managing relationships with large enterprise clients
- Must be able to travel up to 25% of time
Highly desirable qualifications & experience:
- Experience with Windows and Linux operating systems
- CISSP or equivalent certification
- Bachelor’s Degree in Computer Science or equivalent experience
- Prior experience in highly regulated industry such as: banking, defense, energy, or healthcare
- Prior experience with securing cloud-based technologies
Diversity, equity, and inclusion are at the core of who we are. At Exabeam, we know that diverse perspectives spark innovation, improve creativity, and position our team for success. Creating a culture where all are welcomed, valued, and empowered to achieve their full potential is important to who we are today and in the future. We hire the best of the best and do not discriminate based on race, gender, age, religion, sexual orientation, identity, or other personal factors.
Exabeam and LogRhythm have merged. You can learn more about our cybersecurity powerhouse here.
