About the Role
The Role in a Nutshell
At Chainguard, we’re on a mission to make the software supply chain secure by default. Sounds simple, right? It’s not. This sh*t is hard and that’s why we need you. We’re looking for a Technical Support Manager (EMEA) to lead the superheroes who help our customers when things go sideways. You’ll run the squad that turns “Uh oh” into “All good” fast, friendly, and with just enough flair.
What You’ll Do :
- Coach and Squad-Build: Mentor and grow a team of Technical Support Engineers who can handle complex customer issues.
- Tame the Ticket Monster: Oversee workflows, escalations, and SLAs like a pro. No loose ends, no tickets falling into black holes.
- Improve, Improve, Improve: Refine playbooks and processes so our team works smarter (not just harder).
- Be the Bridge: Translate customer frustrations into product feedback, and engineering updates into customer joy.
- Data Ninja Moves: Use tools, dashboards, and metrics to spot trends, squash inefficiencies, and keep things running smoother than a freshly patched kernel.
What We're Looking For:
- Real experience leading and inspiring Technical Support Engineers in a fast-moving startup environment.
- A track record of hiring, developing, and keeping great people (we like happy teams).
- Stellar communication skills: you can speak “engineer,” “executive,” and “customer” without breaking a sweat.
- A customer-obsessed mindset (bonus points if you’ve said “let’s fix it the right way” more than once in your career).
- Bachelor's degree or equivalent experience in a relevant field; technical background (e.g., Technical Architecture, DevSecOps, Linux, Opensource or Kubernetes) highly preferred. Even better: we love when you can dive into the weeds.
Why Chainguard
- Mission that Matters: We’re making the software supply chain safer for the world. No pressure.
- Culture that Cares: We take security seriously, but ourselves? Not so much.
- Global Impact: Lead our EMEA and APAC support operations and help shape how customers everywhere experience Chainguard.
- Flexibility & Growth: Remote-friendly, competitive compensation, and plenty of room to learn and grow.
About Us
Chainguard is the secure foundation for software development and deployment. By providing guarded open source software, built from source and updated continuously, Chainguard helps organizations eliminate threats in their software supply chains.
Founded by the industry's leading experts on open source software, security and cloud native development, Chainguard has built the largest library of open source software that is secure by default.
Chainguard’s mission is to be the safe source for open source.
We live and breathe our company values:
We are customer obsessed - We focus on delivering solutions to our customers that create value and make their lives better.
We have a bias for intentional action - We prioritize, plan, try things, and fail fast.
We don’t take ourselves too seriously (but we do serious work) - We are solving an important problem which takes focus, but we also like to enjoy the journey.
We trust each other and assume good intentions - We’re transparent with decisions to empower team members to make well informed decisions.
A few of the benefits we offer:
- Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs.
- Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options (yes, you read that correctly: 10 years!).
- 100% Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck.
- ∞ Flexible Time Off: Take the time you need – to do our best work, we need to recharge and reset.
- 18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child's first year.
If your experience is close but doesn’t fulfill all requirements, please apply. We’re building the best team in technology and are focused on hiring “Chainguardians'' with unique backgrounds, perspectives, and experiences.
