Strategic Technical CSM
We are seeking a Strategic Technical Customer Success Manager to serve as a strategic advisor to enterprise customers. This role sits at the intersection of cyber risk, executive engagement, and platform adoption. You will help customers translate complex technical findings into exposure-driven insights that support prioritization, investment decisions, and measurable risk reduction.
You will act as the strategic layer connecting the Hyver platform, CYE’s professional services, and customer leadership.
Responsibilities
- Customer Success & Strategic Advisory:
- Serve as a trusted advisor to CISOs, security leaders, and key stakeholders, guiding conversations from technical findings to business impact and risk prioritization.
- Own the ongoing cyber risk narrative for assigned customers, ensuring continuity between platform insights, services, and leadership discussions.
- Act as the primary technical point of contact, managing escalations and ensuring high levels of customer satisfaction and trust.
- Hyver Platform Enablement & Risk Interpretation:
- Lead customer onboarding and ongoing engagement to ensure deep, outcome-driven adoption of the Hyver platform.
- Guide customers in interpreting cyber exposure models, attack paths, and quantification outputs within their specific business context.
- Lead structured risk reviews that connect Hyver insights to concrete mitigation and remediation decisions.
- Orchestration and advisory of Professional Services & Project Management:
- Own the end-to-end planning, coordination, and execution of service engagements, ensuring timelines, scope, and dependencies are actively managed and aligned with customer risk priorities.
- Act as the strategic and project management interface between CYE’s professional services teams (red team, blue team, threat intelligence) and customer leadership.
- Ensure service findings are translated into exposure-driven, executive-level insights, and that outcomes are systematically reflected in the Hyver platform and tied to measurable risk reduction over time.
- Retention, Growth & Expansion:
- Drive customer retention through proactive engagement and demonstrated value realization.
- Identify expansion opportunities and support upsell and cross-sell efforts in collaboration with sales, grounded in customer risk posture and maturity.
Qualifications
- 3+ years of experience in cybersecurity, cyber risk management, technical customer success, or security advisory roles in enterprise environments.
- Demonstrated experience working directly with CISOs, security leadership, or executive stakeholders.
- Strong understanding of cyber risk and exposure analysis, including familiarity with frameworks such as NIST and MITRE ATT&CK.
- Ability to reason about attack paths and security findings across enterprise networking, infrastructure, and cloud environments.
- Proven ability to translate complex technical findings into clear, risk-based narratives for non-technical audiences.
- Excellent communication and stakeholder management skills.
- Strong organizational and project management capabilities, with the ability to manage multiple customers and priorities simultaneously.
- Fluent in English.
At CYE, we are redefining how organizations manage cyber risk. Our flagship platform, Hyver, enables security leaders to connect business to tech by quantifying cyber exposure in financial terms, visualizing attack paths to critical assets, and prioritizing mitigation based on business impact. We help enterprises move from reactive security to informed, risk-based decision making.
