Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
Expert-level proficiency operating large-scale, distributed, mission-critical systems: designing for high availability, multi-region resiliency, low latency, and predictable performance under extreme load.
SRE fundamentals at Staff level: defines and drives SLOs/SLIs, error budgets, availability targets, and capacity guardrails codifies reliability requirements into design reviews and change-management gates.
Deep hands-on with Kubernetes and container platforms: multi-cluster operations, workload placement, HPA/VPA, pod disruption budgets, network policies, admission control, service mesh (Istio/Linkerd), and progressive delivery (blue/green, canary, feature flags).
Infra as Code and GitOps: Terraform (and/or Pulumi), Helm/Kustomize, Argo CD/Flux builds reusable modules, policy-as-code (OPA/Conftest), environment drift detection, and automated remediation.
Observability at scale: OpenTelemetry instrumentation/tracing, metrics (Prometheus), logging (ELK/OpenSearch), distributed tracing (Jaeger/Tempo/Zipkin), dashboards and SLO burn-rate alerts (Grafana) designs actionable alerts with runbook automation.
Proven incident leadership: serves as Incident Commander for P0/P1 events, coordinates cross-functional response, stabilizes systems, restores service quickly, and drives blameless postmortems with measurable follow-through.
Performance engineering and capacity planning: load and resilience testing, GC/heap and thread tuning (for JVM services), profiling (CPU, memory, IO), caching strategies, queue backpressure, and cost-aware capacity models.
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Basic Qualifications
5+ years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD, OR 8+ years of relevant work experience.
Preferred Qualifications
5+ years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD, OR 8+ years of relevant work experience.
Demonstrated ownership of SLOs/error budgets and production change risk management for tier-1 services.
Production experience with Kubernetes at scale, service mesh, and at least one major cloud provider (AWS/Azure/GCP).
Proficiency with Terraform and GitOps workflows strong coding skills in Go and/or Python.
Hands-on with observability stacks (Open Telemetry + Prometheus/Grafana + ELK/OpenSearch + one commercial APM/log platform).
Track record as Incident Commander and author of high-quality postmortems that drove systemic fixes.
Experience with streaming platforms (Kafka/Pulsar), distributed datastores (Cassandra/DynamoDB), and caching (Redis).
Familiarity with PCI-DSS or similarly stringent compliance environments.
Excellent communication, stakeholder management, and mentoring abilities.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
