Responsibilities
- Lead the design and implementation of resilient, secure digital workplace platforms (hardware, software and SaaS) with disaster recovery capabilities, ensuring seamless integration across COTS and proprietary solutions
- Drive platform feature development applying modern software engineering practices such as Infrastructure as Code (IaC), CI/CD pipelines, and enforce secure coding, access control, encryption, and compliance standards
- Define and implement SLOs/SLIs, apply SRE best practices for scalability and performance, and lead incident response and troubleshooting across complex systems
- Provide strategic guidance on system usage and modernization, architect endpoint solutions, DEM platforms and optimize IT service desk operations
- Design and leverage APIs to enable AI agent functionality, enhancing enterprise automation and digital user experience
Requirements (Minimum Qualifications)
- Degree in Computer Science/Engineering or Electronic/Electrical Engineering, with 5-6 years of relevant working experience
- Proven experience and deep understanding in platform architecture, development, and integration across digital workplace technologies
- Device management systems (e.g., MECM, Samsung EMM, WS1, UEM)
- VDI platforms (e.g., VMware Horizon, Citrix, Azure Virtual Desktop, AWS Workspaces)
- Endpoint security tools (e.g., Trellix AV, DLP, EDR)
- Video conferencing systems (e.g., Cisco, Q-Sys, Pexip)
- Observability platforms (e.g., NexThink, ServiceNow)
- Expertise in IAM systems including Directory Services, SSO and MFA
- Proficiency with modern DevOps practices and tools (e.g., PowerShell, Python, Terraform)
- Strong knowledge of IT service desk platforms (e.g., Jira Service Desk, ServiceNow), including workflow automation and analytics
- Experience with SRE methodologies, synthetic monitoring, and capacity planning
Nice-to-haves
- Possess leadership in transitioning legacy systems to modern platforms and methodologies
- Familiarity with modern SaaS tools and proprietary platform integration
- Experience designing APIs for AI agent integration with enterprise systems
- Contributions to technical communities (e.g., blogs, forums, external partnerships)
As CSIT is an agency under the Ministry of Defence (Singapore), only Singapore Citizens will be considered.
