Responsibilities

Lead the design and implementation of resilient, secure digital workplace platforms (hardware, software and SaaS) with disaster recovery capabilities, ensuring seamless integration across COTS and proprietary solutions
Drive platform feature development applying modern software engineering practices such as Infrastructure as Code (IaC), CI/CD pipelines, and enforce secure coding, access control, encryption, and compliance standards
Define and implement SLOs/SLIs, apply SRE best practices for scalability and performance, and lead incident response and troubleshooting across complex systems
Provide strategic guidance on system usage and modernization, architect endpoint solutions, DEM platforms and optimize IT service desk operations
Design and leverage APIs to enable AI agent functionality, enhancing enterprise automation and digital user experience

Requirements (Minimum Qualifications)

Degree in Computer Science/Engineering or Electronic/Electrical Engineering, with 5-6 years of relevant working experience
Proven experience and deep understanding in platform architecture, development, and integration across digital workplace technologies
Device management systems (e.g., MECM, Samsung EMM, WS1, UEM)
VDI platforms (e.g., VMware Horizon, Citrix, Azure Virtual Desktop, AWS Workspaces)
Endpoint security tools (e.g., Trellix AV, DLP, EDR)
Video conferencing systems (e.g., Cisco, Q-Sys, Pexip)
Observability platforms (e.g., NexThink, ServiceNow)
Expertise in IAM systems including Directory Services, SSO and MFA
Proficiency with modern DevOps practices and tools (e.g., PowerShell, Python, Terraform)
Strong knowledge of IT service desk platforms (e.g., Jira Service Desk, ServiceNow), including workflow automation and analytics
Experience with SRE methodologies, synthetic monitoring, and capacity planning

Possess leadership in transitioning legacy systems to modern platforms and methodologies
Familiarity with modern SaaS tools and proprietary platform integration
Experience designing APIs for AI agent integration with enterprise systems
Contributions to technical communities (e.g., blogs, forums, external partnerships)

As CSIT is an agency under the Ministry of Defence (Singapore), only Singapore Citizens will be considered.