Staff Inbound Product Manager - Platform Security

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

AI & Security Product Manager — Data, Log, and Code Protection

As a Product Manager for AI-driven Security and Data Protection at ServiceNow, you’ll shape how every customer safeguards their data, code, and logs across our global platform. You’ll define products that ensure data integrity, secure code scripts, and intelligent monitoring — empowering enterprises to operate safely, transparently, and confidently at scale on the platform. 

This is a high-impact role at the intersection of AI, observability, and security. You’ll leverage AI and analytics to detect anomalies in data or code behavior, surface insights from security logs, and help teams continuously strengthen their protection posture.

If you’re passionate about secure code, data governance, and using AI to make sense of complex security signals, this is your platform to make a global impact.

What you get to do in this role

As the Product Manager for Data, Log, and Code Protection, you will:

• Define and execute the roadmap for data integrity, log observability, and code security capabilities across the ServiceNow platform.
• Build and evolve products that enable secure logging, automated data monitoring, and AI-assisted anomaly detection.
• Partner with engineering, data science, and security architecture teams to deliver scalable, intelligent protection solutions.
• Develop tools that use AI to identify unusual data behaviors, code vulnerabilities, or inconsistencies across logs and repositories.
• Enable customers to visualize data lineage, audit access, and track data/code flow securely within the platform.
• Ensure data and code protection practices align with compliance frameworks (e.g., SOC 2, NIST, ISO 27001, GDPR).
• Translate complex technical and AI concepts into clear product requirements and actionable roadmaps.
• Collaborate across ServiceNow teams to embed security by design principles throughout the product lifecycle.
• Use AI and ML models to generate insights from log data — improving visibility, integrity, and operational efficiency.
• Communicate vision, priorities, and progress clearly to both technical and executive audiences.

Qualifications

Qualifications

To be successful in this role, you have:

• 9+ years of product management experience in data security, and/or platform observability
• Hands-on familiarity with log pipelines, data governance, and code security practices (e.g., secure SDLC, secret scanning, or dependency risk management).
• Experience integrating or evaluating AI-powered tools for log analysis, data integrity validation etc.
• Understanding of security event data models, data lineage, and access control frameworks.
• Strong product execution and prioritization skills — able to turn complex protection needs into clear, deliverable requirements.
• Customer-centric mindset with technical acumen — able to translate developer, admin, and compliance needs into product features.
• Excellent communication skills — able to convey AI-driven insights and data protection strategies to diverse audiences.
• Experience with compliance and data protection standards such as SOC 2, NIST, ISO 27001, or GDPR.
• Curiosity and passion for AI innovation in data and code security — always exploring new ways to safeguard digital trust.

Why You’ll Love This Role

• Lead the future of data, log, and code protection at scale.
• Work with cutting-edge AI tools to enhance observability, reliability, and compliance.
• Collaborate with world-class teams that believe in security as a shared responsibility.
• Shape how enterprises use ServiceNow to ensure trust, transparency, and protection by design.

 

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected]for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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