Company Description
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For® and World's Most Admired Companies® 2022.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.
Job Description
ServiceNow is seeking driven Pre-Sales Security Solution Consultant. The Security Solution Consultant will be the subject matter expert providing leadership and expertise to support customers during the sales engagement. You will partner with sales, solution consulting and the rest of the ServiceNow ecosystem to achieve customer success through thought leadership and driving awareness. The role takes a consultative approach with our customers and prospects to discover and map business outcome-driven solutions.
As a member of our Solution Consulting team, you will have a major impact on our future success by supporting SecOps Sales. You will guide revenue for one of our products with the support and partnership of Sales, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.
Your Impact:
- Responsible for creating innovative solutions leveraging ServiceNow Security Operations (Security Incident Response, Threat Intelligence and Vulnerability Response).
- Review customer’s security architecture and design process and system integrations to ServiceNow Security Operations.
- Respond to customer questions relating to ServiceNow Security Operations
- This role is pivotal in providing our growing customer base, with lessons learned, strategies, and advice to enhance real world Security Operations.
- Develop and contribute to sales campaigns focused on Security Operations
- Contribute and maintain a showcase of Security Operations solutions created on the ServiceNow platform
- Help develop solutions and capabilities that enable other Solution Consultants to demonstrate the value of Security Operations on the ServiceNow platform
- Configure solution environments to address customer requirements and business issues.
- Collaborate with Product Management and Development team members to enhance. ServiceNow products with new capabilities that address customer needs.
- Ability to work in a global team and, share best practices and known solutions with other Solution Consultants to enhance the quality and efficiency of other team members.
- Stay current on competitive analyses and understanding differentiators between ServiceNow and its competitors.
- Supporting Marketing events – user conferences, trade shows, analyst demonstrations, webinars etc.
Qualifications
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
- Strong pre-sales experience.
- Understanding of the sales process and a trusted advisor for account representative and extended sales organization.
- A Bachelor’s degree or equivalent training and 3-5 years of experience is required.
- Work experience or strong understanding of Security Operations Center (SOC), Network Operations Center (NOC) or Computer Security Incident Response Center (CSIRC).
- Strong understanding of Networking and Security technologies: SIEM, IDS /IPS, vulnerability management, end-point protection, breach detection, and threat intelligence.
- Knowledge of various attack vectors and intrusion methodologies: DDoS, malware, phishing, brute force, APT, buffer overflow, etc.
- Experience in security frameworks such as NIST 800-61, ISO27035, SANS, etc.
- Experience with threat intelligence frameworks, such as STIX/TAXII and OpenIOC.
- Strong preference will be given to candidates that have worked in Information Security at a global or national commercial enterprise.
- Ability to architect and effectively communicate solutions to business challenges.
- Responsible for understanding business and technical problems addressed by the products including applicable regulations, business drivers, security, evolving business needs, etc.
- The following industry certifications are desirable: CISSP, GCIH, GCIA, GSEC, CEH, GIAC
- Must have strong written and oral communication skills and be self-directed and independent.
We provide competitive compensation, generous benefits, and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.
