Senior SOC Analyst (AI Analyst & Automation Engineer)

Company Description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Job Description

We are looking for a hybrid expert in cybersecurity operations and AI engineering to lead the development, customization, and operationalization of AI-powered SOC automation systems.

This role will bridge the gap between frontline SOC operations and backend AI/ML capabilities—driving intelligent alert triage, threat detection, and incident response automation through tools like Intezer, Cortex XSOAR, and custom AI pipelines.

You will play a key role in both defending the organization and building the intelligent systems that scale our defenses.

SOC & Threat Detection (Analyst Responsibilities):

• Monitor and triage security alerts using AI-assisted tooling.
  
• Analyze, investigate, and escalate incidents using threat intel and log data.
  
• Provide threat context, root cause analysis, and response recommendations.
  
• Fine-tune detection rules, behavioral baselines, and IOC correlations.
  
• Serve as SME for SOC use cases and automation requirements.
  

AI Engineering & Automation:

• Design and maintain ML models for anomaly detection, classification, and triage.
  
• Build automation workflows using SOAR platforms (e.g., Cortex XSOAR).
  
• Integrate AI models with SIEM, EDR, TIP, and other SOC data sources.
  
• Develop feedback loops based on SOC analyst input and incident data.
  
• Reduce false positives/negatives through intelligent alert enrichment.
  

Collaboration & Strategy:

• Collaborate with threat intel, IR
  
• Drive innovation in SOC tooling through automation and AI.
  
• Maintain documentation, model explainability, and audit readiness.
  
• Stay ahead of adversarial threats and AI misuse in cyber contexts.
  

Qualifications

Must-Have:

• 3+ years in a SOC Analyst, Incident Responder, or Threat Hunter role.
  
• 2+ years developing or applying AI/ML in a cybersecurity or security automation context.
  
• Proficient in Python and ML libraries (Scikit-learn, PyTorch, TensorFlow).
  
• Experience with SIEMs (Splunk, Sentinel, QRadar), SOARs (XSOAR, TheHive), and EDRs (CrowdStrike, Defender).
  
• Strong grasp of MITRE ATT&CK, threat detection, and common attack vectors.
  
• Familiarity with APIs, REST, JSON, and integration of multiple security platforms.
  

Nice-to-Have:

• Experience with malware classification, threat intel enrichment, or sandbox analysis (e.g., Intezer, VirusTotal).
  
• Knowledge of adversarial ML, model hardening, or explainable AI in SOC.
  
• Experience with cloud-native security monitoring (AWS/GCP/Azure).
  
• Familiarity with MLOps, data pipelines, or model deployment in production.

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.