Senior Site Reliability Engineer / Senior DevOps Engineer (ConnectWise)
Company Description
As a Site Reliability Engineer, you will work as an integral member of product teams, helping to build, deploy, and monitor cloud services reliably. You will contribute to complex software development projects to maintain essential, revenue-critical services. Additionally, you will actively develop code and build frameworks to monitor services deployed in production, driving reliability and performance on a large scale. You will be responsible for ensuring the reliability, availability, and performance of our Elasticsearch infrastructure.
CUSTOMER
ConnectWise is the world's leading software company dedicated to the success of IT solution providers. Its vision is to power a thriving IT ecosystem that transforms what’s possible for SMBs and do this by empowering IT solution providers with unmatched software, services, and community to help them achieve their most ambitious vision of success. These tools being developed are used by IT service providers to automate their activities for small and medium sized businesses (SMBs), such as backup and restore, providing security, and performing administrative tasks on Microsoft 365 tenants.
Job Description
Build systems and infrastructure for monitoring complex, large-scale distributed systems
Identify stability and performance issues, and collaborate with developers to triage critical issues in production systems
Represent the SRE organization in design reviews and operational readiness exercises for new and existing services
Devise ways to actively monitor system throughput, capacity, and reliability
Debug complex systems and evolve a running environment without causing downtime
Engage in service capacity planning and demand forecasting, as well as software performance analysis and system tuning
Drive standardization efforts across multiple disciplines and services in conjunction with embedded SREs throughout the organization
Monitor and troubleshoot Elasticsearch performance issues and outages
Qualifications
Fundamental knowledge of technologies across a broad range of disciplines, including virtualization, storage, networking, server, and security
Bachelor’s degree in computer science or equivalent work experience as a System Administrator with programming skills
Understanding of systems and application design, including the operational trade-offs of various designs
Experience with monitoring and logging solutions such as Prometheus, Grafana, and ELK stack
Proficiency in scripting languages such as Python
Experience with infrastructure-as-code tools, such as Terraform or CloudFormation
Strong understanding of Linux system administration and networking concepts
Demonstrable knowledge of Unix, TCP/IP, HTTP, web application security, and experience supporting multi-tier web application architectures
Experience in analyzing logs and troubleshooting large-scale, distributed systems
WOULD BE A PLUS
Experience with instrumenting and monitoring production systems using tools such as ELK stack, Zabbix, Nagios, Statsd/Graphite, APM, etc
Experience with Amazon AWS Infrastructure (including EC2, S3, VPC, Security Groups, RDS) and related services is desirable
Practical knowledge of Docker, Vagrant, and configuration management tools like Ansible, Chef, or Puppet
Experience with one or more general-purpose programming or scripting languages, including but not limited to Python, Bash, Perl, or Go
Additional Information
PERSONAL PROFILE
Excellent troubleshooting and problem-solving skills
Ability to work independently and collaboratively in a fast-paced environment
Strong communication and interpersonal skills
Excellent organizational, time management, and communication skills