Join Vonage and help us innovate cloud communications for businesses worldwide!
Vonage Product Management Mission: We bridge technology and the business needs to deliver new products and services to the market. We imagine the future and orchestrate cross-functional efforts to bring it to life. We apply business understanding, customer knowledge, and competitive awareness to collaborate with and lead efforts to envision, design, develop, and execute state-of-the-art products and features. Our output changes how businesses communicate with their customers.
Why this role matters
The Senior Product Manager for Identity Insights is responsible for launching new network APIs from start to finish. This includes defending the customer-facing API requirements, working with our Communications Service Provider partners to integrate their capabilities into our products, and ensuring the full lifecycle of the product from ideation to implementation.
What you'll do:
Market Research & Customer Interface
- Work closely with key user groups and customer segments to understand their needs, devise workable solutions, and help drive product/feature implementation focused on our APAC, EMEA, LTAM, and NA customers’ needs to enable seamless enablement and onboarding of our Enterprise customers
- Work with prospective customers and sales teams on opportunity analysis, proposal development, and bids to address specific customer requirements.
- Understand local competition in each of the regions, devise a strategy, process, and tooling to execute, and meet customer needs
- Work with key CSPs to bring new capabilities to our customers.
Product Life Cycle Management
- Analyze potential solutions, including product structures, pricing scenarios, unique differentiators, and other information to define and justify a new product.
- Negotiate feature content with various organizations, including development engineering, operations, marketing, and peers in product management.
- Collect and drive requirements for developer dashboards, tools, and features to fulfill regions' unique needs.
- Spearhead critical cross-functional initiatives for product development, launch, and ongoing lifecycle management.
- Develop or contribute to developing significant product collateral, such as FAQ documentation, white papers, and customer success stories.
- Provide a fantastic developer experience by writing intuitive documentation, tutorials, and sample applications.
Go-to-Market & Revenue Generation
- Collaborate with Marketing, Sales, and Business Operations to develop and drive product-specific go-to-market strategies.
- Define a partnering strategy with resellers, system integrators, and complementary technology suppliers.
- Determine the most effective packaging, pricing, and positioning for products; work with product marketing to develop product messaging.
What you'll bring
- Expertise in APIs, with a strong preference for experience in CPaaS platforms, telco/network APIs, and associated services.
- Solid working knowledge of Vonage products and services' technical and process characteristics and advantages.
- Advanced proficiency with product design, development, and application technical elements.
- Demonstrated experience in delivering and executing a product vision in high-technology settings.
- Solid inbound product management skills with the ability to manage and execute projects.
- Understanding of the competitive and upcoming technology landscape.
- Ability to:
- Develop solutions to complex technical, process, and end-user application issues.
- Work across all phases of the software development lifecycle.
- Articulate investment requirements to make features or products successful in the market.
- Lead presentations and conversations with clients.
- Gather client requirements and identify underlying business problems.
What is required
- Bachelor’s Degree in Engineering, Computer Science, or a related field.
- 5+ years’ experience in product management in a high-technology setting.
- Exposure to identity and authentication technologies, Identity and Access Management (IAM), 2FA/MFA systems, or mobile operator services
- Experience with or strong interest in CPaaS, telecommunications platforms, or mobile operator API services
- Working knowledge of AI capabilities and tools, particularly in mobile security or fraud detection applications
- Strong analytical skills with experience interpreting data and user feedback
- Excellent written and verbal communication skills
- Ability to work effectively in cross-functional teams and manage multiple priorities
What’s in it for you
- A highly visible role on a flagship product whose success is core to the company's strategy.
- In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage offers competitive pay and benefits, including unlimited discretionary time off and tuition reimbursement.
There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.
