Position Overview:
The Lead Engineer will be responsible for leading the technical operations and support of infrastructure across multiple locations. The candidate will leverage deep expertise in managing and configuring various platforms and technologies, such as Tanium, AWS, Android, iOS, and printer management. This role involves collaborating with cross-functional teams, improving technology processes, and providing high-level support to ensure seamless technology operations.
ShyftLabs is a growing data product company that was founded in early 2020 and works primarily with Fortune 500 companies. We deliver digital solutions built to help accelerate the growth of businesses in various industries, by focusing on creating value through innovation.
Job Responsibilities:
- Lead and oversee technology infrastructure, ensuring smooth operations, updates, and configurations.
- Strong experience using Tanium for endpoint security, configuration, and patch management.
- Provide leadership and support in managing mobile device platforms such as Airwatch, Android OS Management, and Google/Chrome OS Administration.
- Configure and manage Windows environments across multiple locations, ensuring efficiency and security.
- Manage and optimize cloud infrastructure using AWS.
- Oversee iOS device configurations, ensuring smooth integration with systems.
- Monitor, configure, and troubleshoot printer management systems across locations.
- Develop and maintain scripts to automate repetitive tasks and enhance system management.
- Provide L2/L3 support for complex technical issues, ensuring quick resolution and minimal downtime.
- Collaborate with cross-functional teams, including IT, Operations, and external vendors, to drive improvements in technology systems.
- Maintain and document standard operating procedures (SOPs) for all aspects of technology management.
Basic Qualifications:
- 8 years of experience in IT roles, with a focus on infrastructure management.
- Strong experience using Tanium for endpoint security, configuration, and patch management.
- Proven experience in managing AWS cloud services.
- Experience in Windows Configuration across multiple locations.
- Familiarity with Airwatch and Android OS Management for mobile device management (MDM).
- Hands-on experience with Google/Chrome OS Administration.
- Proficiency in managing iOS devices and printer setups in a distributed environment.
- Experience with Linux, Ubuntu, etc., is good to have but not mandatory.
- Strong scripting skills to automate processes and manage infrastructure efficiently.
- Excellent troubleshooting and support skills at L2/L3 levels.
We are proud to offer a competitive salary alongside a strong insurance package. We pride ourselves on the growth of our employees, offering extensive learning and development resources.
