Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.
Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture.
Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers.
Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide. Kaseya’s best-inbreed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners (www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve. Founded in 2000, Kaseya currently serves customers in over twenty countries across a wide variety of industries and manages over 15 million endpoints worldwide.
To learn more about our company and our award-winning solutions, go to https://www.kaseya.com/. Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. We have achieved record levels of success being BOLD, being GRITTY, being ACCOUNTABLE. The thousands of people that succeed at Kaseya are prepared to go beyond for the betterment of our customers, and the betterment of their careers and long-term financial wealth.
We are currently in the process of recruiting a seasoned Senior Engineer IMS with 6-8 years of relevant experience. The primary responsibility of this role is to ensure that our customers extract the utmost value from Kaseya’s products and services. The ideal candidate should exhibit strong technical capabilities in network IT and remote Windows system infrastructure. Additionally, exceptional English fluency and the ability to troubleshoot effectively are crucial for this role.
The candidate should have 6-8 years of relevant experience in a senior technical support or systems administration role, with a focus on network IT, remote Windows systems, and NOC environments. They should have a proven track record of successfully troubleshooting and resolving a wide range of complex technical issues. They should possess a deep understanding of Windows Server operating systems, including aspects such as configuration, security, automation, and patch management. They should have a strong grasp of network IT concepts, including network protocols, routing, switching, and security best practices. They should demonstrate expertise in using remote Windows system infrastructure management tools (e.g., Kaseya Products) for efficient monitoring and management. They should have in-depth knowledge of Network Operation Center (NOC) best practices and procedures for incident management and resolution. They should exhibit excellent communication and interpersonal skills to effectively collaborate with customers, internal teams, and junior engineers. They should possess strong leadership skills with the ability to mentor and guide junior team members. They should have the ability to prioritize and manage multiple tasks simultaneously in a fast-paced environment. They should demonstrate a commitment to providing exceptional customer service and maintaining high levels of professionalism. They should be willing to work in a 24/7 environment with rotational shifts. This role requires a 100% in-office presence and involves 24*7 shift work at our Bengaluru office location in India.
As a Senior Engineer NOC Services, it is imperative to ensure compliance with service level objectives (SLOs) and maintain comprehensive case and Root Cause Analysis (RCA) documentation. The role involves adhering to Standard Operating Procedures (SOPs) and escalation instructions while simultaneously assisting multiple customers and environments. It is crucial to understand the impact of issues on customers and prioritize or escalate them as needed. A high degree of professionalism must be maintained in every customer interaction. The role requires you to act as the primary owner for all endpoint issues and alerts triggered from managed machines or internal servers. This involves performing alert verification, troubleshooting, and management for systems, and closing tickets within defined processes. Updating the internal knowledge base with added support solutions as required is also part of the role. Tasks assigned by Tech Leads/Managers on customer-facing issues need to be completed promptly. The role involves managing multiple tickets/tasks across server, desktop, and application issues and resolving them based on priority. Providing mentorship to junior team members and offering technical guidance as needed is also a key aspect of this role.
Join the fastest growing tech company in India. Earn a competitive compensation package that allows you to focus your attention on your passion for an exciting career! Our benefits package includes: