About the role and what you will be doing:
This is an exciting opportunity to join a friendly team working on some of the hottest AWS technologies. This team is primarily focused on the deployment, automation and support of mission-critical client solutions in AWS.
You will be working on a variety of projects and environments for household names using the latest technology including AWS, Terraform, Ansible, PowerShell, Datadog, Jenkins, Bitbucket, Jira, Containers etc. Learning, collaboration, training and certification are strongly encouraged, and opportunities to do so will be provided.
The successful candidate will be someone who can demonstrate a genuine desire and passion for AWS, client service and automation.
Key Responsibilities
- Act as the lead engineer on large or complex client deploy projects.
- Act as the lead engineer on product engineering projects to further develop our service.
- Provide AWS subject matter expertise advice and assistance to pre-sales architects.
- Installation, configuration, and ongoing management of O/S and AWS services.
- Implementing and maintaining custom client machine images and centralised configuration management to enable quick repeatable builds and auto-scaling.
- Maintaining high availability through proactive measures.
- Troubleshooting and resolving complex technical issues.
- Ensuring clients & partners are updated on current status of work and issues.
- Raise, investigate and resolve problems and known errors in line with the problem management process.
- Ability and willingness to proactively improve ways of working, automation and processes via our continual improvement Kanban board.
- Partake in an on-call rota to provide 24×7 4th line support for Ensono’s AWS clients.
- Proactively keep up to date on AWS services and developments.
- Buddy new members of the team and train other teams.
Knowledge & Skills
- Excellent O/S knowledge and experience in Linux or Windows with basic knowledge of the other. MCSE/RHCE or equivalent level of knowledge preferred.
- Experience of implementing and supporting AWS based instances and services (e.g. EC2, S3, EBS, ELB, RDS, IAM, Route53, CloudFront, ElastiCache, WAF etc.).
- Experience of building and maintaining scalable and auto scaled environments using automation and configuration management tools (e.g. CloudFormation/Terraform and Ansible) beneficial or can be gained.
- Scripting ability in one or more of Python, PowerShell, Bash, Perl.
- Experience of using Git for version control is useful.
- Experience of working with or supporting containerized environments (ECS/EKS/Kubernetes/Docker).
- Experience of Jenkins or other CI/CD pipeline technology useful or can be gained.
- Good knowledge of TCP/IP.
- Excellent written and verbal communication skills.
- Experience working in an ITIL environment beneficial.
- Desire to continually grow, develop and improve.
- Must be self-motivated, a self-starter and possess a good working attitude.
- Client focused and results driven.
- Able to implement supportable solutions and make the complex simple.
- Able to perform as a role model within the team.
Experience
- 8+ years’ experience in supporting highly customer-focused mission critical environments (e.g. high-profile websites or enterprise infrastructure) essential.
- 3+ years’ experience of engineering, architecting, or supporting AWS solutions.
- A degree in a computing-related discipline is preferred or equivalent ability and knowledge.
Certifications
- Hold a number of current AWS Associate and Professional level Certifications.
- Hold at least one AWS Certified Specialty certification (e.g. Security or Networking).
- ITIL Foundation.
Benefits:
We believe that great work deserves great rewards. In return for your ideas, commitment and ambition, we’ll give you a very competitive base salary and a range of benefits as soon as you join. On top of your highly competitive base salary, we offer:
- Flexible and remote work opportunities
- Performance bonus
- Training and development programs
- Worldwide career opportunities
- Community outreach and mentoring opportunities
- Learning platforms
- My Benefit system
- Wellness Platform support from Virgin Pulse
- Associate equity program
- Life insurance
- Lunch card
- Study leave
- One paid day off for charity events
- Sabbatical
- Extended parental leave
- Rental or co-financing of office equipment
- Referral bonus program
