This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Customer Success Engineer - Central in the United States.
This role offers the opportunity to drive customer success for a leading cloud data security platform, ensuring clients maximize the value of their technology investments. The Senior Customer Success Engineer will serve as a trusted technical advisor, working closely with customers to understand their business needs, deliver tailored solutions, and enable adoption of advanced security tools. With a focus on onboarding, training, and ongoing engagement, you will collaborate across teams to resolve challenges, influence product development, and support long-term customer satisfaction. This position involves travel up to 50% annually and combines technical expertise with strategic relationship management. It’s ideal for a proactive, innovative professional looking to shape the future of data security while mentoring others and leading client initiatives.
Accountabilities:
- Serve as the primary technical expert and trusted advisor for customer accounts, guiding adoption and usage of cloud security solutions.
- Design and deliver customized use cases aligned with customer goals, using a consultative approach.
- Lead onboarding, training, and ongoing engagement to maximize customer return on investment.
- Troubleshoot technical issues, ensuring smooth operation and seamless customer experiences.
- Collaborate with internal teams to advocate for customer feedback and influence product roadmap.
- Monitor customer health and usage metrics, developing joint success plans and conducting quarterly business reviews.
- Mentor team members, sharing expertise and fostering professional development.
Requirements:
- Associate’s degree required; Bachelor’s in Computer Science or related field preferred.
- 12+ years of experience in technical customer-facing roles, including data and cloud technologies.
- Hands-on experience with SQL, scripting languages (Python or equivalent), cloud infrastructure, APIs, and web services.
- Knowledge of DLP, Data Privacy/Protection, DSPM/CSPM, SIEM, or vulnerability management preferred.
- Proven success in onboarding, adoption, renewal, and expansion of customer accounts.
- Strong project management skills and ability to operate in a fast-paced, ambiguous environment.
- Excellent interpersonal, communication, and presentation skills, with the ability to engage both technical and executive audiences.
- Self-motivated, proactive, and innovative with a results-oriented mindset.
Benefits:
- Competitive salary range of $220K–$240K OTE, with potential merit increases.
- Remote work with office setup reimbursement.
- Unlimited PTO, plus paid holidays and sick time.
- Comprehensive health, vision, and dental insurance.
- Life, short-term, and long-term disability coverage.
- Equity participation and other standard benefits packages.
