This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Customer Success Engineer - Central in the United States.

This role offers the opportunity to drive customer success for a leading cloud data security platform, ensuring clients maximize the value of their technology investments. The Senior Customer Success Engineer will serve as a trusted technical advisor, working closely with customers to understand their business needs, deliver tailored solutions, and enable adoption of advanced security tools. With a focus on onboarding, training, and ongoing engagement, you will collaborate across teams to resolve challenges, influence product development, and support long-term customer satisfaction. This position involves travel up to 50% annually and combines technical expertise with strategic relationship management. It’s ideal for a proactive, innovative professional looking to shape the future of data security while mentoring others and leading client initiatives.

Accountabilities:

Serve as the primary technical expert and trusted advisor for customer accounts, guiding adoption and usage of cloud security solutions.
Design and deliver customized use cases aligned with customer goals, using a consultative approach.
Lead onboarding, training, and ongoing engagement to maximize customer return on investment.
Troubleshoot technical issues, ensuring smooth operation and seamless customer experiences.
Collaborate with internal teams to advocate for customer feedback and influence product roadmap.
Monitor customer health and usage metrics, developing joint success plans and conducting quarterly business reviews.
Mentor team members, sharing expertise and fostering professional development.

Requirements:

Associate’s degree required; Bachelor’s in Computer Science or related field preferred.
12+ years of experience in technical customer-facing roles, including data and cloud technologies.
Hands-on experience with SQL, scripting languages (Python or equivalent), cloud infrastructure, APIs, and web services.
Knowledge of DLP, Data Privacy/Protection, DSPM/CSPM, SIEM, or vulnerability management preferred.
Proven success in onboarding, adoption, renewal, and expansion of customer accounts.
Strong project management skills and ability to operate in a fast-paced, ambiguous environment.
Excellent interpersonal, communication, and presentation skills, with the ability to engage both technical and executive audiences.
Self-motivated, proactive, and innovative with a results-oriented mindset.

Benefits:

Competitive salary range of $220K–$240K OTE, with potential merit increases.
Remote work with office setup reimbursement.
Unlimited PTO, plus paid holidays and sick time.
Comprehensive health, vision, and dental insurance.
Life, short-term, and long-term disability coverage.
Equity participation and other standard benefits packages.

Toast

Senior Customer Success Engineer - Central

Accountabilities: