What you will do:
- Reporting to the Sr Director, Customer Success you will be the trusted advisor to our customers on the Sysdig Platform. In this individual contributor role you will work with customers using our Sysdig Secure and Sysdig Monitor product offerings.
- You will drive adoption and expansion within these customers from a technical angle: from onboarding, to implementation and technical enablement . Typically their large enterprise environments where scale, performance, and ad-hoc solutions are complex, require expert support.
- You will understand the customer's requirements, challenges, and what business outcomes and value they are expecting in their Sysdig journey. You will work very closely with our Product Managers, heavily influencing the product roadmap.
- This role includes regular customer visits across EMEA every 4 to 8 weeks.
What you will bring with you:
- Excellent English language and ability to work in remote and international teams.
- Track record of owning customer relationships, including implementation and identification of expansion opportunities.
What we look for:
- 10+years experience as solutions architect, field engineering or similar customer facing roles such as sales engineering, customer success engineering or DevOps consultant, having worked with SaaS companies.
- Domain knowledge in Cloud Native technologies: Container, Kubernetes and Cloud.
- 10+years experience with DevOps tools such as Terraform, Helm and API scripting. Being familiar with security and monitoring such as Prometheus or Falco is a plus.
When you join Sysdig, you can expect:
- Extra days off to prioritize your well-being
- Mental health support for you and your family through the Modern Health app
- Great compensation package
We would love for you to join us! Please reach out even if your experience doesn't perfectly match the job description. We can always explore other options after starting the conversation. Your background and passion will set you apart, especially if your career path is different.
Some of our Hiring Managers are globally distributed, an English version of your CV will be appreciated.
