Professional Services Program Manager

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.

Job Description

Your Career

The Professional Services Program Manager will lead services programs and projects for Enterprise Customers and Government entities. You will manage all deployment resources, ensuring that deliverables are completed on time and within budget as part of the overall delivery cycle. The Program Manager will drive customer deployment programs and projects to deliver value, drive adoption, and maximize consumption.

Your Impact

• Determine project partners and team structure/organization partners will include technical and business resources
• In conjunction with project partners, help ensure the definition of project scope, requirements, and deliverables
• Develop project timeline and landmarks using appropriate tools and techniques
• Build and execute project work plans and revise as appropriate to meet changing needs and requirements
• Identify resources needed and assign individual responsibilities and tasks
• Run day-to-day operational aspects of a project and scope
• Review deliverables prepared by team before passing to client
• Effectively apply Palo Alto Networks Project Management methodology and implement project standards
• Risk & Issue tracking and management
• Ensure project documents are complete, current, and stored appropriately
• Track and report team hours and expenses on a weekly basis
• Provide Executive Dashboards on overall project/project status
• Mentor Project Managers and Project Coordinators

Qualifications

Your Experience 

• BS in Computer Science, MIS, Business, or equivalent education/training/experience or equivalent military experience 
• 8+ years of related work experience or leading complex projects is desired
• A successful track record of working effectively in a highly matrixed and fast-growing organization
• Experience driving business value for customers interacting with C-level executives, collaborating with technical leaders and engineering/networking teams
• Proven ability to build strong working relationships across multiple functions - adept at mediating conflict and fostering healthy dialogue
• Expertise in managing customer escalations, balancing customer expectations, and negotiating successful resolutions
• Analyze project profitability, revenue, margins, bill rates, and utilization
• Strong proficiency with project management software, such as Microsoft Project and SmartSheets
• Excellent presentation skills including written, oral, presentation
• Excellent organizational skills including tool utilization (spreadsheets, project management tools, mind maps), information collection, attention to detail, and prioritization
• Strong interpersonal skills including appreciation and the ability to elicit collaboration from a wide variety of sources, including upper management, clients, and other departments
• Flexible to shifting priorities, demands, and timelines; able to promptly and expertly react to project adjustments and alterations
• Experience managing large scale deployments with multiple projects, teams and resources in the government space
• Travel - Ability to travel to local customers’ site if needed
• Project Management Institute PMP(r) certification or equivalent a plus
• Experience with Google’s G Suite (Drive, Docs, Sheets, and Slides) is a plus

Additional Information

The Team

Our Professional Services team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients post-sale. Our dedication to our customers doesn’t stop once they sign – it evolves.

As threats and technology evolve, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised. But you won’t wait for them to be raised, you’ll seek them out, too. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  [email protected].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.