Join Vonage and help us innovate cloud communications for businesses worldwide!
Vonage Product Management Mission
The Vonage API Communications Group is an emerging leader in the $10B+ cloud communications platform (CPaaS) market.
Why This Role Matters
As digital security threats evolve and customer expectations for seamless yet secure experiences grow, verification and authentication services have become critical infrastructure for modern applications. This Product Manager role represents an exceptional opportunity to shape the future of mobile operator authentication and identity verification within our expanding CPaaS platform.
You'll join at an exciting inflection point where mobile network operator (MNO) authentication, carrier-grade identity verification, and intelligent risk assessment transform how businesses verify and protect their users. This position offers tremendous growth potential as you help accelerate the development of our verification services while gaining deep expertise in mobile operator identity and authentication technologies.
What You'll Do
Product Development & Strategy
- Collaborate with senior product managers to define and execute the roadmap for Vonage's Verify services, including Silent Authentication, SMS, Voice, WhatsApp, RCS, and Email-based OTP, and carrier-based identity APIs
- Analyze market trends in Customer Identity and Access Management (CIAM), mobile operator authentication, SIM-based verification, and carrier identity services to identify new product opportunities
- Work closely with engineering teams to enhance and expand our verification APIs to meet evolving security demands and mobile operator integration requirements
- Support the development of AI-powered identity theft, synthetic account detection, and fraud prevention capabilities
Customer-Focused Innovation
- Gather and analyze customer requirements for verification and authentication solutions across various industries, with a focus on mobile-first applications
- Conduct user research to understand pain points in current authentication flows and identify opportunities for mobile operator-based improvements
- Collaborate with UX/UI teams to design developer experiences supporting the development and deployment of identity and authentication services
- Support the creation of comprehensive documentation, tutorials, and sample applications for our mobile identity verification APIs
Cross-Functional Collaboration
- Partner with engineering, security, and compliance teams to ensure verification products meet industry standards and mobile operator requirements
- Work with carrier relations and business development teams to expand mobile operator partnerships and authentication capabilities
- Coordinate with other product managers across RCS, WhatsApp, Voice, SMS, and Numbers services to create integrated mobile authentication experiences
- Support business development efforts by providing technical expertise during customer conversations and mobile operator partnership discussions
Market Analysis & Competitive Intelligence
- Monitor the competitive landscape in CPaaS mobile verification, Identity and Access Management, as well as carrier-based identity and authentication services
- Analyze emerging technologies, including AI/ML applications in mobile fraud detection, network analytics, and carrier-grade authentication
- Stay current with regional regulations affecting identity verification services
- Contribute to product positioning and messaging for our identity and authentication products
What You'll Bring
Strong Technical Foundation
- General understanding of mobile operator messaging and network API services, ideally with hands-on experience with CPaaS APIs
- Technical knowledge and experience in the delivery of SaaS or PaaS product offerings
- Comfortable conveying technical concepts and requirements to engineering and cross-organizational groups (sales, support, operations, security, privacy, etc.)
- Hands-on experience with APIs, SDKs, and developer tools
- Knowledge of database systems, SQL, and log analysis tools (Kibana)
- Working knowledge of at least one coding language
Product Management Skills
- Strong analytical mindset with the ability to interpret data and user feedback to drive product decisions
- Experience or exposure to Agile methodologies and product development lifecycle
- Excellent communication skills for collaborating with technical and non-technical stakeholders, including mobile operator partners
- Project management abilities with experience using tools like Jira, Confluence, or similar platforms
Industry Knowledge
- Awareness and understanding of emerging AI technologies
- Awareness of current trends in mobile operator messaging services, carrier identity verification, and SaaS and PaaS security
- Knowledge of regulatory requirements affecting mobile identity verification and carrier services
- Strong interest in emerging technologies such as silent mobile authentication, network-based identity verification, and AI-powered mobile security
What Is Required for the Application
Required
- Bachelor's degree in Engineering, Computer Science, or related degree with technical certifications
- 1-3 years of experience in product management, product marketing, sales engineering, solutions architect, or technical consulting roles
- Exposure to identity and authentication technologies, Identity and Access Management (IAM), 2FA/MFA systems, or mobile operator services
- Experience with or strong interest in CPaaS, telecommunications platforms, or mobile operator API services
- Working knowledge of AI capabilities and tools, particularly in mobile security or fraud detection applications
- Strong analytical skills with experience interpreting data and user feedback
- Excellent written and verbal communication skills
- Ability to work effectively in cross-functional teams and manage multiple priorities
Preferred
- Previous experience in telecommunications, mobile operator services, or carrier identity verification
- Hands-on experience with mobile authentication protocols and carrier API integrations
- Knowledge of AI/ML applications in fraud detection or behavior analysis
- Experience with product analytics tools and A/B testing frameworks
- Understanding of telecommunications industry regulations and mobile operator compliance requirements
- Familiarity with mobile network security, SIM authentication, and carrier-grade services
- Experience with developer tools, mobile APIs, and telecommunications SDK development
- Background in mobile user experience design or carrier service research
What's in it for You
Career Growth Opportunity
- Join a rapidly growing team in the expanding $10B+ CPaaS market with significant advancement potential
- Gain deep expertise in cutting-edge mobile operator authentication and carrier identity technologies
- Work on products that directly impact millions of users' mobile security and experience worldwide
- Mentorship from senior product managers and exposure to executive leadership
Impact & Innovation
- Shape the future of mobile operator authentication and carrier-based identity verification for an enterprise market
- Work with emerging AI and machine learning technologies in mobile security applications
- Contribute to products that help businesses leverage mobile operator data and services to protect users and reduce fraud
Compensation & Benefits
- Competitive salary and equity package commensurate with experience
- Comprehensive health, dental, and vision insurance
- Annual learning and development budget, including tuition reimbursement
- Remote-first work environment with flexible scheduling
- Access to cutting-edge tools and technologies
