Responsibilities

Develop, implement and integrate scalable enterprise end-user and service desk platforms and services, including hardware, software, and SaaS tools, applying engineering best practices across COTS and proprietary solutions
Apply modern software engineering practices such as Infrastructure as Code (IaC), CI/CD pipelines, automated testing, and version control to enhance platform reliability and agility
Ensure platform reliability and Digital Employee Experience (DEX) by administering observability tools, defining and monitoring SLOs/SLIs, and responding effectively to operational issues through proactive troubleshooting and execution of incident response plans
Design secure and intelligent platforms by integrating security principles (e.g., access control, encryption, compliance) and managing AI agents for automation and improved digital experiences

Requirements (Minimum Qualifications)

Degree in Computer Science/Engineering or Electronic/Electrical Engineering
Manage device management systems (e.g., MECM, Samsung EMM, WS1, UEM)
Manage VDI platforms (e.g., VMware Horizon, Citrix, Azure Virtual Desktop, AWS Workspaces)
Administer IAM systems (e.g., Directory services, SSO, MFA)
Knowledge with IT service desk platforms (e.g., Jira Service Desk, ServiceNow)
Support endpoint security tools (e.g., Trellix AV, DLP, EDR)
Support video conferencing systems (e.g., Cisco, Q-Sys, Pexip)
Familiarity with modern DevOps practices and tools (e.g., PowerShell, Python, Terraform)
Familiarity with advanced observability platforms (e.g., NexThink, ServiceNow).

Experience in driving continuous improvement in digital employee experience
Proficiency in enhancing Digital Employee Experience (DEX) through analytics and automation
Strong understanding with workflow automation and service desk analytics
Familiarity with modern DevOps practices and tools
Exposure in managing AI agents for enterprise automation

As CSIT is an agency under the Ministry of Defence (Singapore), only Singapore Citizens will be considered.