Operations Compliance Manager

Operations Compliance Manager

Operations Management & Supervisory Phoenix, Arizona

Description

Overview:

The Operations Compliance Manager plays a critical role in promoting a culture of safety, regulatory compliance, and operational excellence across multiple markets. This position is responsible for ensuring adherence to internal policies, regulatory requirements, and contractual obligations that impact driver eligibility, incident response, and safety operations—including both manual and autonomous vehicle environments.

Working in close collaboration with Human Resources, Operations, and Training teams, the Operations Compliance Manager oversees all compliance-related onboarding activities, manages the integrity of licensing and permit tracking systems, and leads routine audits and escalations. This role also serves as a key client-facing liaison and subject matter expert, representing the organization in the fulfillment of compliance deliverables and ensuring safety standards meet both internal and client expectations.

This individual must bring a strong sense of ownership, attention to detail, and a proactive approach to continuous improvement across safety programs, onboarding workflows, and cross-functional coordination.

Transdev is proud to offer: 
• Competitive compensation package of minimum $66,560– maximum $87,360
Benefits include:
• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 6 days
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

The above listed benefits are the Corporate office policy. Benefits vary by location.

Key Responsibilities: 

Regulatory & Policy Compliance

• Enforce and ensure adherence to policies and SOPs related to employee health and safety.
• Stay current with Local/State/Federal driver regulatory compliance guidelines and road statutes—manual and autonomous—across all operational markets.
• Maintain and audit compliance with regulatory and contractual requirements, including AVT Permit Management and MVRs.
• Verify the validity of required licenses, certifications, and permits.
• Maintain accurate permit records and tracking systems.
• Act as a subject matter expert to operations management for programs such as Zero Tolerance Drug Testing, Collision and RRE, Fatigue Risk Management, and Injury & Illness Prevention.

Safety & Incident Management

• Own, lead, and continuously improve the Environmental Health & Safety Program to meet or exceed OSHA standards.
• Conduct safety audits and inspections of the fleet, facilities, and operator workforce.
• Lead, mentor, and audit injury investigations, working closely with the TAS Claims Manager to reduce claims and oversee the return-to-work program.

• Conduct After Action Reports for high-visibility or critical incidents and report urgent findings to the Director of Safety & Compliance.
• Oversee collision data entry into WebRisk and maintain MVR system (Samba Safety), reporting compliance weekly.
• Coordinate and schedule random drug tests; maintain eligibility lists and detailed reporting of tests and results.
• Audit digital safety files and Safety Escalation Management Application entries for accuracy and completeness.

Internal Coordination & Stakeholder Communication

• Liaise with applicants and internal departments regarding licensing and application processes.
• Meet regularly with client Points of Contact (POCs) to address communications and ensure timely deliverables.
• Support and engage with Safety Committee and Safety Steering Committee activities at each site.
• Collaborate with Control Center Operations to refine incident management processes and tools.
• Cross-collaborate with Training on the development of training media, content, and delivery.
• Maintain confidentiality and handle sensitive information with professionalism and discretion.

Employee Onboarding & Engagement

• Manage and execute structured onboarding steps and checklists for safety and compliance.
• Coordinate new hire paperwork, orientation sessions, and access to necessary resources.
• Clearly communicate job expectations, policies, and company culture to new hires.
• Facilitate team introductions and provide integration support during onboarding.
• Track onboarding progress and gather feedback to ensure a positive employee experience.

Additional Information

• Weekend/holiday compliance coverage and responsiveness to safety-related email alerts may be required.
• Travel may be required up to 25%.
• All other duties as assigned.

Required Education and Experience:

• Minimum of 2 years of experience in an administrative, compliance, or coordination role.
• At least 3 years of experience in logistics, safety, operations, or human resources, preferably within the transportation industry.
• Prior experience managing safety and regulatory compliance programs and using compliance management tools strongly preferred.
• Bachelor's degree in Business, Safety Management, Human Resources, or a related field preferred; equivalent experience may be considered.
• Familiarity with DOT, OSHA, and other regulatory requirements related to transportation operations is highly desirable.
• OSHA training or safety-related certifications preferred.
• Lean, ACER, or other continuous improvement certifications are a plus.

Required Knowledge, Skills, and Abilities (KSAs):

• Strong interpersonal and communication skills with the ability to engage effectively and professionally with individuals from diverse backgrounds, including during high-pressure or sensitive situations.
• Demonstrated organizational abilities with attention to detail, critical thinking, and problem-solving skills; capable of managing multiple priorities and meeting tight deadlines.
• Self-motivated and confident, with a demonstrated understanding of ethical, legal, and regulatory considerations in a business environment.
• Excellent verbal and written communication skills, with the ability to convey complex information clearly and appropriately to various audiences.
• Proficiency in using computers and productivity software, including Google Workspace (e.g., Gmail, Google Docs, Sheets, Drive) or equivalent tools.
• Ability to work independently with minimal supervision while also contributing effectively to a collaborative team environment.

The job duties, elements, responsibilities, skills, functions, experience, and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. Transdev reserves the right to revise this job description at any time.

Physical Requirements:

• Ability to sit, stand, and walk for extended periods as required by the role.
• Manual dexterity to operate a computer keyboard, mouse, phone, and other standard office equipment.
• Must possess visual acuity sufficient to perform detailed work involving viewing a computer screen, reading documents, and operating standard office equipment.
• Effective verbal and auditory communication skills to engage with others in person, over the phone, or through digital communication platforms.
• Work is typically performed in indoor office environments or well-ventilated facilities.
• Prolonged periods of sitting and working on a computer may be required.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as pursuant to the Americans with Disability Act

Pre-Employment Requirements:

• All Transdev employees must successfully complete a pre-employment drug screen and background check, consistent with applicable federal, state, and local laws.
• Positions designated as Safety Sensitive may also require a physical screening in accordance with regulatory and internal policy requirements.
• Transdev maintains a Drug-Free Workplace and participates in a random drug screening program where required or permitted by law.
• Transdev reserves the right to conduct ongoing background checks, except where prohibited by state or local legislation. We will consider qualified applicants with criminal histories in a manner consistent with applicable legal requirements.

• Employees in roles that require driving must maintain a valid driver's license and an acceptable driving record, subject to ongoing or periodic review in accordance with local regulations.
• Where applicable, employees must be eligible to obtain and maintain an Autonomous Vehicle Tester (AVT) permit as required by state or local law.
• Applicants must be authorized to work in the United States without current or future employer sponsorship, as required by U.S. Citizenship and Immigration Services (USCIS).

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and 
candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview 
process, please contact [email protected]

Drug-free workplace:
Transdev maintains a drug-free workplace. Applicants must:
• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre-employment drug screen.

About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. 

 

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.

They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions

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