Job Title:
NOC Technician (Tier 1)
Location:
Remote / Flexible
Job Overview:
RedHelm is seeking a Network Operations Center Technician (Tier 1) to join our Network Operations Center (NOC) team. The ideal candidate will be responsible for monitoring, troubleshooting, and maintaining our managed services platforms. This role requires foundational expertise in Windows Server administration, networking technologies, and backup management, with a strong focus on proactive issue resolution and customer support.
This position is entry-level with hourly pay starting at $17.00/hour and offers remote work flexibility while ensuring active collaboration with internal teams and clients as needed.
Key Responsibilities:
- Utilize and monitor various support tools to proactively assist clients with outages and performance issues.
- Triage and remediate automated alerts from various systems, escalating issues to higher-tier support teams when required.
- Install software, patches, and updates on servers and workstations following change control standards.
- Perform basic troubleshooting of WAN/edge technologies, including direct internet circuits, MPLS, SD-WAN, firewalls, and routers.
- Administer and troubleshoot backup platforms, handling job maintenance, restores, and configurations.
- Communicate with internal teams and customers, keeping them informed of ticket progress and service updates.
- Ensure adherence to Ideal Integrations’ operational standards and best practices.
Qualifications:
Must-Have Skills:
- 1-3 years of experience in a NOC or IT support role.
- Hands-on experience with RMM platforms, Windows Server, Office 365, and ticketing systems.
- Strong troubleshooting experience with LAN/WAN networking technologies.
- 1-3 years of experience with MS Windows workstations.
- Strong analytical and communication skills, with a customer service mindset.
- Ability to multi-task and adapt to a dynamic, fast-paced environment.
Nice-To-Have Skills:
- Familiarity with backup solutions and disaster recovery processes.
- Knowledge of firewalls, network security, and cloud-based services.
- Experience working with Remote Monitoring and Management (RMM) tools.
Working Hours:
- Flexible shifts based on business needs and incident response requirements.
- Remote work option available with periodic check-ins and collaboration sessions.
Why Join RedHelm?
- Be part of a highly skilled NOC team working with cutting-edge technologies.
- Opportunities for career growth, training, and certification support.
- Work in a fast-paced, collaborative environment where integrity, excellence, accountability, and teamwork drive success.
If you are a motivated IT professional looking to advance your career in network operations and service management, we encourage you to apply for this opportunity!