Member of Global Operations, Information & Security (Business Continuity & Disaster Recovery)

At Anchorage Digital, we are building the world’s most advanced digital asset platform for institutions to participate in crypto.

Anchorage Digital is a crypto platform that enables institutions to participate in digital assets through custody, staking, trading, governance, settlement, and the industry's leading security infrastructure. Home to Anchorage Digital Bank N.A., the only federally chartered crypto bank in the U.S., Anchorage Digital also serves institutions through Anchorage Digital Singapore, Porto by Anchorage Digital, and other offerings.

The company is funded by leading institutions including Andreessen Horowitz, GIC, Goldman Sachs, KKR, and Visa, with its Series D valuation over $3 billion. Founded in 2017 in San Francisco, California, Anchorage Digital has offices in New York, New York; Porto, Portugal; Singapore; and Sioux Falls, South Dakota. Learn more at anchorage.com, on X @Anchorage, and on LinkedIn. 

As a key Member of Global Operations, Information & Security, with a critical focus on Business Continuity and Disaster Recovery (BCDR), you will have the opportunity to develop and scale a forward-looking program that is expertly tailored to our business and compliant with necessary regulatory requirements, including those established by the FFIEC and NIST. Reporting to our Business Continuity and Disaster Recovery Lead, you will be responsible for maintaining relevant policies and procedures, and for communicating and supporting the implementation of program elements across business lines to grow and maintain a holistic program that ensures Anchorage Digital’s resilience against disruption and guarantees a timely recovery of business operations in the unlikely event of an interruption.

With guidance from the Business Continuity and Disaster Recovery Lead, and informed by Anchorage Digital’s operational business needs, you will apply strategies and develop tactical solutions that continuously advance the maturity of Anchorage Digital’s resilience to interruption via the business continuity program. You are responsible for supporting the operationalization of established strategies and the implementation of programmatic enhancement initiatives from conception to completion. You are also responsible for ensuring these initiatives continue to perform as expected once they have transitioned into business-as-usual operations.

You are expected to help drive the development of company goals and objectives and guide the long-term strategy of an enterprise-wide business continuity and disaster recovery program, ensuring program processes are executed consistently and successfully. We are seeking a leader with the ability to guide complex projects and influence the overall Anchorage Digital culture. You not only understand the “why” and the “bigger picture,” you prioritize the work accordingly and with limited direction. Additionally, and in support of this work, you will have cross-team exposure and will be recognized as a reliable partner who offers expertise and leadership within and outside the CISO organization.

We have created the Factors of Growth & Impact to help Villagers better measure impact and articulate coaching, feedback, and the rich and rewarding learning that happens while exploring, developing, and mastering the capabilities and contributions within and outside of the Member of Global Operations role:

Technical Skills:

• Knowledge and experience with key regulatory and industry frameworks and standards on BCM: FFIEC IT Examination Handbook on BCM, NIST SP 800-34, or ISO 22301, and their related application to each aspect of a compliant BCM program.
• A deep understanding of cloud infrastructure configurations and architecture, disaster recovery plan development and management, and general concepts of information security and IT risk management.
• A strong ability to "translate" relevant regulation into technical controls; and, conversely, possess the ability to explain how existing and / or net-new controls are suitably designed to meet regulatory requirements.
• A strong ability to independently conduct and critically assess Business Impact Analysis (BIA) and Business Continuity Plan (BCP) updates, and collaborate with functional lead SMEs to accurately translate and account for speculative business impacts and recovery requirements in BIA and BCP documentation. 
• Excellent communication and program management skills to drive stability and successful execution in a fast-moving environment.

Complexity and Impact of Work:

• Support, scale, and improve Anchorage Digital’s resilience, business continuity, and disaster recovery programs based on applicable risks, regulatory requirements, and industry guidance, and be accountable for assigned work by identifying, resolving, and escalating blockers and dependencies.
• Collaborate with enterprise business groups to develop and implement best practices designed to protect and restore data, systems, and business processes following anticipated or unanticipated disruptions.
• Track meaningful reporting, metrics, analysis, and controls commensurate with both business needs and regulatory expectations.
• Support the execution of established resilience, business continuity, and disaster recovery strategies, guiding initiatives from conception to completion, in concert with external technology providers.
• Maintain enterprise-wide business continuity and disaster recovery program documentation commensurate with regulatory guidance, such as the FFIEC IT Handbook. Maintain program-relevant Bank controls and identify, report, and control incidents relevant to Bank services.
• Resolve internal and external audit issues, including the implementation of management action plans.
• Support the execution and documentation of periodic tabletop and functional exercises in collaboration with and across business units and critical third-party service providers.

Organizational Knowledge:

• Support and execute Anchorage Digital's business continuity and disaster recovery program elements, as well as maintain a control set and policy framework that satisfies regulatory requirements in an efficient and elegant manner.
• Collaborate with and guide each department to build and maintain enterprise-wide operational resilience, along with business continuity and disaster recovery programs, commensurate with changing business needs and industry and regulatory standards.
• Propose changes to the Bank’s business continuity and disaster recovery strategy when necessary or beneficial to Anchorage Digital’s objectives.
• Collaborate with the Anchorage Digital Third Party Risk Management team to independently conduct onboarding and ongoing monitoring due diligence evaluations of third-party service provider BCM documentation; assess and document an opinion as to the adequacy of third-party provided BCM documentation.

Communication and Influence:

• Communicate program concepts effectively across all operational functions, as well as to business leaders at all levels.
• Communicate risks and influence the implementation of measures necessary to mitigate those risks to the Bank.
• Assist in the development of business continuity and disaster recovery program reports for senior management teams.
• Create effective relationships across the enterprise and communicate program goals, needs, and capabilities to stakeholders.

You may be a fit for this role if you have:

• Exceptional attention to detail and are highly organized.
• A passion for improving existing processes.
• A highly reliable and proactive communication style.
• Excellent soft skills, including the ability to adapt communication for both internal and external stakeholders at all levels of seniority in an effective manner, bridging gaps with empathy, patience, and proactive communication.
• Experience using: the Google Workspace office suite; AuditBoard GRC tooling solutions; Linear; Notion; Slack; Jira; and Whimsical.
• Knowledge of cloud infrastructure dashboards and consoles (e.g., Google Cloud Platform).
• Exposure to or interactions with supervisory examination personnel (e.g., OCC).

Although not a requirement, bonus points if:

• You have relevant industry certifications.
• You have familiarity with Operational Risk Management; Audit, Governance, Risk, and Compliance software implementation and configuration (AuditBoard).
• You understand and have experience with baseline physical security measures.
• You were emotionally moved by the soundtrack to Hamilton, which chronicles the founding of a new financial system. :)