Member of Client Operations, Stablecoin

In this role you will:

• Assist with the daily operational activities of stablecoin issuance and redemption, ensuring all processes are followed accurately.
• Conduct stablecoin operations across mint/redeem workflows, internal controls, fiat on/off ramp processes.
• Support the use and configuration of internal systems and third-party tools for secure and efficient operations.
• Generate daily operational reports and track key metrics.
• Collaborate with stakeholders and internal teams to ensure smooth and efficient processes.
• Consistently execute operations, update procedures, and act in a timely and risk-conscious manner.

Technical Skills:

• Maintain a basic understanding of financial systems and processes.
• Knowledge of specific stablecoin protocols and blockchain networks (e.g., Ethereum, USDtb, USDG).
• Capable of navigating and learning various systems and tools.
• Ability to support the end-to-end processing of operations for institutional clients. This includes receiving, verifying, and reviewing operations accurately and in a timely manner.
• Capable of navigating and learning various systems and tools such as Salesforce, JIRA, Looker.
• Knowledge of reconciliation tools and methodologies.

Complexity and Impact of Work:

• Demonstrate a keen ability to adapt and learn quickly as business strategies evolve and new products and tasks are introduced.
• Collaborate with others to create internal presentations, reporting, and/or participate in projects to enhance internal processes, or contribute to the development of new tasks.
• Contribute to delivery of day-to-day results on core tasks with some direction.
• Identify and escalate risks to the organization and to clients to management.

Organizational Knowledge:

• Understanding of how efficient Fiat operations integrate with digital asset workflows for institutional clients.
• Enthusiasm for building and optimizing both traditional and digital asset operational capabilities.
• Ability to thrive in a collaborative environment where cross-functional teamwork is essential.
• Stay abreast of regulatory developments and best practices related to stablecoins and digital assets.

Communication and Influence

• With guidance, ability to engage with other team members, communicate the status of work and share information that impacts other colleagues, manager, and team managers or leads.
• Experience with different channels of support and communication, including chat, text, telephone, email and video conference.
• Contribute to discussions within the team to improve processes and productivity, and thoughtfully conveys information and insights with impact when working with other teams to address project & issues.
• Communicate with internal counterparties in a clear, articulate, and solution-oriented manner.

You may be a fit for this role if you have:

• You have 3+ years of professional working experience in financial operations, treasury operations or crypto payment processing.
• Understanding of fiat and crypto flow of funds: wire transfers, stablecoin mechanics, exchanges, and wallets.
• Knowledge of specific stablecoin protocols and blockchain networks (e.g., USDC, USDG).
• You have experience supporting institutional client operations in financial services, or another heavily regulated industry.
• You have foundational knowledge and interest on the following subjects: blockchain, crypto-economics, stablecoins
• You have a keen ability to adapt and learn quickly as business strategies evolve and new products are introduced.

Although not a requirement, bonus points if:

• You were emotionally moved by the soundtrack to Hamilton, which chronicles the founding of a new financial system. :)