At Anchorage Digital, we are building the world’s most advanced digital asset platform for institutions to participate in crypto.
Anchorage Digital is a crypto platform that enables institutions to participate in digital assets through custody, staking, trading, governance, settlement, and the industry's leading security infrastructure. Home to Anchorage Digital Bank N.A., the only federally chartered crypto bank in the U.S., Anchorage Digital also serves institutions through Anchorage Digital Singapore, Porto by Anchorage Digital, and other offerings.
As a Member of Client Operations, Stablecoin, you will be a vital part of the daily operations at Anchorage Digital Bank. You will collaborate daily with the Client Operations team to support the issuance and redemption of stablecoins and our fiat operations. In this role, you are responsible for ensuring operational excellence by assisting with the execution of transactions in a timely and risk-conscious manner. You will become familiar with the operational flows of our institutional clients and help ensure their needs are met, serving as an internal advocate in partnership with Client Experience and other teams. You will have an opportunity to gain a full understanding of stablecoin operations, as well as the regulatory and operational considerations of each step. You will work closely with your teammates in ensuring processes and procedures are developed and continuously refined.
In this role you will:
- Assist with the daily operational activities of stablecoin issuance and redemption, ensuring all processes are followed accurately.
- Conduct stablecoin operations across mint/redeem workflows, internal controls, fiat on/off ramp processes.
- Support the use and configuration of internal systems and third-party tools for secure and efficient operations.
- Generate daily operational reports and track key metrics.
- Collaborate with stakeholders and internal teams to ensure smooth and efficient processes.
- Consistently execute operations, update procedures, and act in a timely and risk-conscious manner.
Technical Skills:
- Maintain a basic understanding of financial systems and processes.
- Knowledge of specific stablecoin protocols and blockchain networks (e.g., Ethereum, USDtb, USDG).
- Capable of navigating and learning various systems and tools.
- Ability to support the end-to-end processing of operations for institutional clients. This includes receiving, verifying, and reviewing operations accurately and in a timely manner.
- Capable of navigating and learning various systems and tools such as Salesforce, JIRA, Looker.
- Knowledge of reconciliation tools and methodologies.
Complexity and Impact of Work:
- Demonstrate a keen ability to adapt and learn quickly as business strategies evolve and new products and tasks are introduced.
- Collaborate with others to create internal presentations, reporting, and/or participate in projects to enhance internal processes, or contribute to the development of new tasks.
- Contribute to delivery of day-to-day results on core tasks with some direction.
- Identify and escalate risks to the organization and to clients to management.
Organizational Knowledge:
- Understanding of how efficient Fiat operations integrate with digital asset workflows for institutional clients.
- Enthusiasm for building and optimizing both traditional and digital asset operational capabilities.
- Ability to thrive in a collaborative environment where cross-functional teamwork is essential.
- Stay abreast of regulatory developments and best practices related to stablecoins and digital assets.
Communication and Influence
- With guidance, ability to engage with other team members, communicate the status of work and share information that impacts other colleagues, manager, and team managers or leads.
- Experience with different channels of support and communication, including chat, text, telephone, email and video conference.
- Contribute to discussions within the team to improve processes and productivity, and thoughtfully conveys information and insights with impact when working with other teams to address project & issues.
- Communicate with internal counterparties in a clear, articulate, and solution-oriented manner.
You may be a fit for this role if you have:
- You have 3+ years of professional working experience in financial operations, treasury operations or crypto payment processing.
- Understanding of fiat and crypto flow of funds: wire transfers, stablecoin mechanics, exchanges, and wallets.
- Knowledge of specific stablecoin protocols and blockchain networks (e.g., USDC, USDG).
- You have experience supporting institutional client operations in financial services, or another heavily regulated industry.
- You have foundational knowledge and interest on the following subjects: blockchain, crypto-economics, stablecoins
- You have a keen ability to adapt and learn quickly as business strategies evolve and new products are introduced.
Although not a requirement, bonus points if:
- You were emotionally moved by the soundtrack to Hamilton, which chronicles the founding of a new financial system. :)
About Anchorage Digital: Who we are
The Anchorage Village, what we call our team, brings together the brightest minds from platform security, financial services, and distributed ledger technology to provide the building blocks that empower institutions to safely participate in the evolving digital asset ecosystem. As a diverse team of more than 300 members, we are united in one common goal: building the future of finance by providing the foundation upon which value moves safely in the new global economy.
