This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Manager, Security Operations Center - Pacific or Mountain Time Zone in the United States.

As a Manager in a Security Operations Center (SOC), you will lead a global team of security analysts responsible for 24/7 monitoring, investigation, and incident response across millions of endpoints. You will define and optimize operational workflows, streamline processes, and enforce standards that improve efficiency and reduce analyst burnout. This role includes mentoring analysts, developing training programs, and collaborating with cross-functional teams to enhance threat detection and response capabilities. You will play a critical role in scaling SOC operations, ensuring service level objectives are met, and implementing new technologies that augment analyst effectiveness. The position demands strategic thinking, technical expertise, and a passion for operational excellence in a fast-paced, cybersecurity-focused environment. You will also provide technical leadership, influence company-wide security initiatives, and represent the SOC in both internal and public-facing forums.

Accountabilities
Design, implement, and enforce processes and playbooks to optimize SOC operations and analyst productivity.
Manage global shift coverage to maintain 24/7 monitoring and incident response.
Conduct regular one-on-one meetings with analysts to provide feedback, gather input, and support career development.
Lead the creation and delivery of training programs in Digital Forensics, Incident Response, Malware Analysis, Threat Hunting, Detection Engineering, and Automation.
Partner with product and engineering teams to prioritize tools and capabilities that enhance SOC efficiency.
Oversee quality assurance and operational performance metrics for the SOC.
Collaborate with support and other security teams to streamline workflows and integrate incident response procedures.
Provide technical guidance and leadership for SOC analysts and ensure alignment with organizational security goals.
Develop, track, and report on objectives, key results, and performance indicators related to SOC initiatives.
Support operationalization of new security technologies and services.
Requirements
Based in Pacific or Mountain Time Zone in the US.
5+ years of hands-on security analyst experience, preferably in a global 24/7 SOC environment.
2+ years of experience managing or leading security teams in SOC, Incident Response, MSSP, or MDR settings.
Expertise in Windows forensics, Digital Forensics, Malware Analysis, Incident Response, Threat Hunting, and Detection Engineering.
Proven ability to design and document workflows, processes, and standard operating procedures.
Strong communication skills for conveying technical concepts to diverse stakeholders.
Active engagement in the cybersecurity community through conferences, public contributions, or continuous learning.
Experience managing cross-functional initiatives and tracking data-driven outcomes.
Strategic thinker with a focus on scalability, operational efficiency, and team development.
Benefits
100% remote work from the Pacific or Mountain Time Zone.
Competitive base salary ($165,000–$185,000 USD) plus bonus and equity.
Generous paid time off, including vacation, sick leave, and holidays.
12 weeks of paid parental leave.
Comprehensive medical, dental, and vision plans.
401(k) plan with 5% company contribution.
Life and disability insurance.
Stock options for full-time employees.
Home office reimbursement and professional development allowances.
Digital stipend and access to coaching/personal growth platforms.
Inclusive and supportive team culture emphasizing professional growth and career development.

Freshworks

Manager, Security Operations Center - Pacific or Mountain Time Zone