Company Description
Founded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service and support to the next level, delivering an award-winning customer experience that far exceeds the industry standards. AireSpring has delivered 20 years of outstanding service to its rapidly rising base of national and global customers, while growing organically and remaining debt free.
As the trusted provider to over 22,000 enterprise locations worldwide, our mission is to help our clients connect and communicate easily. We aim to delight our customers and partners by providing personalized, outstanding service.
The company has built a solid reputation of integrity, reliability and dependability with its channel partners, end-user customers and technology partners.
We have received more than 100 coveted industry awards including "Product of the Year- SD-WAN and UCaaS", "Excellence in Customer Service", "Unified Communications Excellence", "Best in Show," "Best Telecom Deal" and "Top Channel Program".
Job Description
Position Overview
We are seeking a highly technical Manager of Information Technology (IT) to lead and support all aspects of our IT operations in a fast-paced telecommunications environment. This individual will oversee internal IT support (Helpdesk), corporate infrastructure (on-prem and cloud), endpoint management, network security, and ensure high system availability and performance across a globally distributed workforce.
This is a hands-on leadership role requiring deep technical knowledge and the ability to manage complex IT systems, vendors, and a team of technical support professionals.
Key Responsibilities
IT Operations & Helpdesk Leadership
- Lead the internal IT Helpdesk team, ensuring timely support for hardware, software, connectivity, and access issues across the organization.
- Manage service level agreements (SLAs), incident response, and escalations.
- Implement and continuously optimize ITIL-based processes (incident, change, asset, and configuration management).
Infrastructure & Systems Management
- Oversee the design, implementation, and maintenance of enterprise IT infrastructure, including:
- Servers (Windows/Linux), virtualization (VMware/Hyper-V)
- Active Directory, DNS/DHCP, Group Policy, Office 365/Azure AD
- Corporate firewalls, switches, routers, and VPNs
- Cloud services (AWS, Azure, or GCP) and hybrid environments
- Maintain robust backup, disaster recovery, and high availability strategies.
Security & Compliance
- Ensure enterprise-wide compliance with cybersecurity best practices (NIST, ISO 27001, SOC 2).
- Lead annual compliance audits.
- Manage endpoint protection, MDM, MFA, and vulnerability management.
- Work closely with 3rd party consultants and internal engineering teams to secure internal networks and customer-facing services.
Telecom IT Environment Support
- Collaborate with engineering and operations teams to support telecom-specific systems (e.g., OSS/BSS platforms, SIP/VoIP infrastructure, NMS/EMS tools).
- Maintain uptime and support for telecom-related applications, test labs, and secure provisioning tools.
Team & Vendor Management
- Hire, mentor, and manage a high-performing IT support and infrastructure team.
- Manage IT budgets, procurement, licensing, and vendor relationships.
- Coordinate third-party support contracts and service providers.
- Bring hands-on experience with hardware troubleshooting and system architecture.
- Possess proven abilities to research, evaluate, and recommend new technologies.
Qualifications
Technical Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or related field (Master’s preferred).
- 8+ years of progressive experience in IT operations, with at least 3 years in a management or team lead role.
- Expertise in managing:
- Windows Server, Linux, Active Directory, and Group Policies
- Microsoft 365, Exchange Online, Intune, Azure AD
- Firewalls (e.g., Fortinet, Palo Alto), switching/routing, SD-WAN, and VPN solutions
- Virtualization (VMware ESXi, Hyper-V), backup platforms (Veeam, Commvault), and cloud infrastructure (Azure/AWS)
- Strong knowledge of networking protocols (TCP/IP, DNS, DHCP, VLANs, SNMP, etc.)
- Experience with helpdesk tools (e.g., ServiceNow, Jira Service Desk) and asset management systems.
Preferred Experience
- Prior experience in a telecom or managed services provider (MSP) environment.
- Familiarity with carrier-grade hardware/software tools (e.g., SBCs, VoIP/SIP systems, BGP configurations).
- Knowledge of PCI, GDPR, and telecom regulatory compliance requirements.
Soft Skills & Other Requirements
- Excellent communication skills with the ability to explain technical issues to non-technical stakeholders.
- Strong problem-solving abilities with a customer-first mindset.
- Willingness to be on-call or provide support outside of business hours when needed.
- Ability to thrive in a dynamic, high-growth, and highly technical environment.
This is a critical role at the intersection of IT infrastructure and telecom operations. If you're a highly technical leader with a passion for building resilient systems and supporting global teams, we want to meet you.
Additional Information
You must live in El Salvador or in other LATAM countries outside of the US.
Working Conditions:
This is a remote position. Candidates must have a reliable internet connection and a suitable workspace to effectively perform job responsibilities.