About the Role
Company Summary
Zoro.com is a leading eCommerce platform offering nearly 15 million tools, parts and supplies for our business customers. Launched in 2011, we brought a B2C-like experience to the B2B industry, and continue to be at the forefront of digital innovation at the intersection of technology and distribution. We have rapidly grown to over $1 billion in annual revenue and we’re just getting started!
Job Summary:
The Manager, Governance Risk and Compliance (GRC) is responsible for developing and executing Zoro’s technology governance, risk, and compliance programs. This role supports the organization’s strategic and operational objectives by managing risk processes, leading control initiatives, and supporting audit readiness activities.
Duties & Responsibilities:
- Advise on design and management over Zoro’s IT general controls to ensure the proper development and implementation of applications (SDLC controls), access, change management, computer operations controls.
- Owns Zoro’s risk program, including risk register management, remediation planning, resolution tracking, and ongoing risk monitoring.
- Leads the development and implementation of security awareness training and tabletop exercises to promote risk-conscious behavior and preparedness
- Support planning, scoping, and execution of technology-related assessments (e.g. operational, security, privacy, PCI DSS, NIST CSF, SOX compliance) across all business operations.
- Perform vendor security reviews as prescribed by Zoro’s vendor security review program.
- Assist with developing, implementing, and communicating risk-related policies and standards.
- Assist with the implementation, management, and testing of Zoro’s business continuity and disaster recovery program.
- Performs other related duties as assigned in support of governance, risk, and compliance initiatives.
Qualifications:
- Knowledge of IT risk and control frameworks, including SOX IT requirements, COSO, COBIT, NIST CSF, PCAOB, and PCI-DSS standards.
- In-depth understanding of IT general controls (ITGCs), IT application controls (ITACs), segregation of duties (SoD), key report baselining, interfaces, and system integrations.
- Familiarity with developing and managing enterprise risk, incident management, and business continuity & disaster recovery (BCDR) programs.
- Experience working with a broad spectrum of technologies including cloud environments, applications, databases, and operating systems.
- Experience in SOX system implementation controls and SOX IT controls, both design and testing.
- Ability to write clearly, actively listen, and build effective working relationships across teams.
- Ability to communicate technical concepts clearly to both technical and non-technical stakeholders across all levels of the organization.
- At least one relevant professional certification e.g. CISA, CRISC, CISSP, CIA, etc.
- Bachelor’s degree preferred
- 5+ years experience in IT Audit, Risk Management, Compliance or Consulting (e.g. Big 4 or equivalent)
Preferred Qualifications:
- Experience with Compliance Tools (e.g. Auditboard, OneTrust) and productivity tools (e.g. G-Suite, Lucidchart, Smartsheets, Slack, Jira Board)
Total Rewards
Zoro’s total compensation plan includes our Zoro Incentive Plan (ZIP) that is designed to foster and reward our team members for strong performance. Total compensation will be highly competitive.
In addition to competitive compensation, Zoro offers comprehensive benefits and perks including:
- Medical, dental, vision, and life insurance plans with coverage starting on day one of employment
- Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents. We also support growing your family through access to adoption assistance program
- 6 free sessions each year with a licensed therapist and Wellhub portal membership to support your mental and emotional wellbeing
- At least 18 paid time off days annually for full-time employees and 6 company holidays per year
- 6% company contribution to a 401K Retirement Savings Plan each pay period, no employee contribution required
- Tuition reimbursement, student loan refinancing and access to financial counseling, education, and tools
- Charitable Gift Program - match gift to an eligible educational, cultural, community health, and human service organizations
- Employee discounts and admission to various civic and cultural institutions around Chicago
- Zoro office perks including coffee bar, beer on tap, unlimited snacks, access to the onsite gym, and incredible city skyline views
For additional information and details regarding our benefits and our parent company, W. W. Grainger, please click on the link here.
Our Culture
Zoro was founded in 2011 with a simple idea: make it easy for businesses to get the tools, parts, and supplies they need to keep things running. We've grown by staying curious, moving quickly, and solving everyday challenges in smart, practical ways. Backed by W.W. Grainger and inspired by our endless assortment business model, we’re on a clear path toward our next big milestone: $2 billion in revenue—and beyond.
At Zoro, we don’t just follow a playbook—we help build it. You’ll get to work on real problems with a supportive team that shares ideas freely, learns from each other, and celebrates wins together. Our culture is grounded in values that guide how we show up every day: Winning & Learning Together, Being Customer Obsessed, Being Transparent, and Taking Ownership. We don’t have all the answers, but we’re always asking good questions.
Zoro’s culture has been recognized by Fortune, Best Places to Work, and Built In Chicago—but the recognition we care about most comes from our team members, who make this place what it is.
We also know that flexibility matters. Our hybrid work model gives you space to focus and the flexibility to live your life — asking team members to be onsite at least two days a week. Our Chicago HQ (right above Ogilvie Transportation Center in the Accenture Tower) is always open and ready for connection, collaboration, or just a good cup of coffee.
At Zoro, we’re growing fast toward big aspirations — and we’re continuously excited about the new challenges we get to solve together.