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The Major Incident Management Lead is responsible for providing governance and oversight of the Major Incident functions within Enterprise Technology. This role will help manage the global Major Incident Management process, the delivery of Major Incident Management services, and will be accountable for defining and managing integrations between technology MIM procedures and the wider Operations and Technology framework. You will be working across the global Enterprise Technologies organization and with internal and external groups to ensure delivery and success. You will also help partner and support the wider Service Management team to help deliver on Service Management Enterprise Services as needed. You are passionate about Major Incident and willing to get hands on ensuring delivery of service and improvements. You are a leader who enjoys influencing others and problem solving and are usually the person others seek for support and advice. You also demonstrate executive presence that instills confidence in subordinates, peers, and senior leaders that you are proficient and dependable in the execution of your duties. This role will be also responsible for the design and management of automating Major Incident related services across the organization through analysis of related policies, procedures, and processes to improve how these services are delivered to the business.
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Fully Remote: This position has been designated as fully remote, meaning that the position is expected to contribute from a non-NBCUniversal worksite, most commonly an employee’s residence.
This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $115,000 - $140,000 (bonus eligible)
We are accepting applications for this position on an ongoing basis.
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