Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries.
Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people’s lives. Working in partnership makes it possible to deliver the world’s most impactful projects and programmes as we turn challenge into opportunity and complexity into success.
Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.
We are majority-owned by CBRE Group, Inc., the world’s largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner & Townsend and CBRE work together to provide clients with the premier programme, project and cost management offering in markets around the world.
Please visit our website: www.turnerandtownsend.com
We are seeking a detail-oriented and collaborative Intermediate IT Business Analyst to join our team.
In this role, you will be at the forefront of identifying, analysing, and documenting business, functional and non-functional requirements for IT software and system projects.
Working closely with IT Project Managers, IT Programme Manager, stakeholders, and technical teams, the role holder will facilitate business needs are clearly understood and translated into actionable solutions.
This position plays a critical role in the success of IT projects by facilitating effective communication between business and technical teams, managing requirements throughout the project lifecycle, and supporting the timely delivery of IT solutions.
The ideal candidate will have a strong background in requirements gathering, process analysis, and stakeholder engagement, combined with the ability to align business objectives with IT capabilities.
Principal Accountabilities
Requirements Gathering and Analysis
Work closely with stakeholders, including business users, Project Managers, and IT Teams, to gather and document detailed business requirements.
Execute requirement methodologies techniques such as interviews, workshops, surveys, and document analysis to identify needs.
Translate business needs into clear, concise functional and non-functional requirements.
Develop use cases, process flows, wireframes, and mock-ups to illustrate requirements.
Creation of requirements that are detailed, testable, and aligned with both IT and project-wide objectives.
Collaborate with Project Managers, Programme Manager and Systems Architecture and Integration Lead to prioritise requirements and adjust project scope based on changing business conditions.
Manage requirements throughout the project lifecycle, including tracking changes and ensuring proper documentation.
Collaboration with IT Project Managers and Change Mangers
Work closely with IT project managers to define project scope, objectives and deliverables.
Assist in project planning, including resource allocation, timeline estimation and risk management.
Support project managers in tracking project progress, identifying roadblocks, and providing risk mitigation strategies.
Provide regular updates to key stakeholders on any requirement changes and their impact on project timelines and user adoption.
Business Process Analysis and Improvement
Analyse current business processes and workflows to identify inefficiencies, bottlenecks, and opportunities for improvement.
Work with business users and change managers to design optimised workflows supported by new IT solutions.
Document process changes using business process modelling techniques (e.g. Visio diagrams).
Collaborate with change managers to help business users transition to new processes through effective training and support.
Documentation and Reporting
Create and maintain comprehensive documentation including Business Requirements Documents, Functional Requirements Documents, and non-functional Requirements.
Collaborate with project and change managers to document lessons learned and best practices for future initiatives.
Experience, Skills and Qualifications
Experience
Consultant / Engineering Grade 3 / Executive Officer / Intermediate or 5+ years of experience
Experience in business analysis, with a strong focus on requirements gathering, documentation and stakeholder collaboration.
Experience with business process modelling tools and techniques (e.g Visio).
Understanding of system integration, APIs, and IT project lifecycle phases.
Experience defining requirements for, assessing and implementing 3rd party software solutions is preferred.
Experience on large scale infrastructure and/or construction project is preferred.
Experience on rail projects is ideal.
Skills
Exceptional analytical and problem-solving skills.
Strong communication and interpersonal skills for engaging with diverse teams and stakeholders.
Ability to prioritize tasks, manage multiple projects, and meet tight deadlines.
Detail-oriented mindset with a focus on accuracy and clarity in documentation.
Formal Education Qualifications
Minimum Level 8 degree (or equivalent) in relevant subject area is preferred.
Level 9 Masters in relevant field would be advantageous (or equivalent masters)
Our people share our Purpose and Values. Turner & Townsend provides a great place to work, where everyone can make change happen and influence a better world.
We champion our people to succeed in both work and life. To support this we promote a healthy, productive, and flexible working environment that respects work-life balance.
Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We actively encourage applications from all sectors of the community.
If this sounds like a challenge you’d like to hear more about, please submit an application for our recruitment team to review.
Please find out more about us at www.turnerandtownsend.com/
Join our social media conversations for more information about Turner & Townsend and our exciting future projects:
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It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time.
Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.
Join our social media conversations for more information about Turner & Townsend and our exciting future projects:
It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time.
Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.
