About the Role

The Help Desk Support Technician provides technical support to staff across the museum, ensuring smooth daily operations of hardware, software, and office equipment. This part-time role is responsible for monitoring and responding to Technology Help Desk requests, troubleshooting issues, and assisting with workstation setup and maintenance. You’ll play a key role in keeping SAM’s technology running efficiently by:

• Assisting staff with Windows, Mac, and productivity software.
• Monitoring the Technology Help Desk service queue, prioritizing and escalating requests as needed.
• Documenting, closing, and archiving service requests, and preparing periodic Help Desk reports.
• Installing, configuring, and maintaining computers, peripherals, and official productivity software.
• Troubleshooting PC and Mac hardware and networking issues.
• Ensuring printers and other office equipment are in good working order, coordinating repairs as needed.
• Organizing obsolete hardware and coordinating disposal.
• Supporting account management for Active Directory, Tessitura, Microsoft 365, and other SaaS platforms.
• Participating in SAM’s institutional learning efforts, including equity, diversity, inclusion, accessibility, and belonging (EDIAB).

FLSA STATUS: Part Time, Non-Exempt
REPORTS TO: Director of Technology
COMPENSATION: $31.44/hour

Work Schedule

This role is scheduled for 20 hours per week during standard business hours (Monday–Friday). Occasional holiday or peak season work may be required to support museum operations.

Benefits

Part-time employees are eligible to participate in some of SAM’s benefits, including:

• Subsidized unlimited ORCA card for public transit.
• Access to the onsite fitness facility.
• Free museum passes and staff membership benefits.
• Discounts in the SAM Shop and on museum programming.
• Accrued paid sick and safe time (PSST).

About SAM

Seattle Art Museum’s vision is to be the museum for all of Seattle—a bold, dynamic hub of creativity, belonging, and cultural leadership, shaping the future of art and community. We aim to create a welcoming community where people find inspiration and discover our common humanity through exceptional art and engaging programs.

As the leading visual arts institution in the Pacific Northwest, SAM shares its global connections, powerful exhibitions, and dynamic programs to engage, educate, and inspire. SAM is a vibrant, three-site organization that is supported by 365 employees, 10 executive leaders, and more than 200 volunteers.

We Are Looking For

Required Qualifications

• High school diploma or equivalent.
• 2–4 years’ experience installing, configuring, and troubleshooting Microsoft Windows, PC hardware, Mac, and peripherals.
• 2–4 years’ experience with TCP/IP networking and wireless access protocols.
• Demonstrated customer service skills.
• Ability to prioritize and multitask in a fast-paced environment.
• Strong time management, problem solving, and organizational skills.
• Ability to work independently with discretion and confidentiality.
• Proficiency with Microsoft Office, Asana, Slack, and internet-based research.
• Ability to pass and maintain a security background check.

Preferred Qualifications

• Progress toward an AA or BS in Computer Science, MIS, or related field.
• Experience in a museum, nonprofit, or corporate environment.

Work Conditions

Exposure: Primarily indoors in a climate-controlled environment, including server rooms and front-of-house/back-of-house spaces.
Stationary Work: About 75% at a desk; 25% moving around work areas. May require extended standing during events.
Communication: Clear and professional verbal and written communication in English is required.
Office Work: Regular use of computers, phones, and office equipment.
Lifting/Carrying: Ability to transport up to 25 pounds of equipment and supplies.

Accommodation

If you need assistance applying for a role due to a disability or additional need, please let us know at [email protected]

The Seattle Art Museum will consider reasonable accommodations for all employees with disabilities to perform the essential functions/duties of this position. If you need an accommodation during the application or interview process, please contact [email protected]