google workspace administrator

Google Workspace Administrator

Description

Reporting to the Application Leads Manager, the Google Workspace Administrator is a vital part of the ITS team that empowers communication and collaboration for our entire community. The incumbent manages our Google Workspace tenant, always with an eye towards security. The role is responsible for ensuring the secure, efficient, and reliable operation of core Google services like Gmail, Drive, and more for thousands of students, faculty, and staff. This strategic role goes beyond user support to encompass security architecture, data governance, compliance, and automation. The incumbent may also occasionally perform basic account maintenance on our Microsoft 356 tenant.

Major Areas of Responsibility

• Centrally manage all user accounts, organizational units, groups, and access permissions within the Google Workspace Admin Console.
• Manage Google storage options for user accounts as well as College-wide Shared Drives, as well as permission structures within.
• In conjunction with our information security team, design, implement, and enforce a robust security posture, including managing Data Loss Prevention (DLP), Identity and Access Management (IAM), Role Based Access Control, and third-party application governance within our Google environment.
• Collaborate with legal and compliance teams to manage data retention and eDiscovery using Google Vault.
• Manage and implement Google Workspace applications and offerings, as well as identify new opportunities and improvements within those systems, and collaborate within ITS to roll out new changes.
• Identify opportunities for automation and develop scripts (e.g., Google Apps Script, GAM) to streamline administrative tasks.
• Serve as the highest tier of technical support for Workspace issues. This position requires high level of customer service support and the ability to work collaboratively across IT team members and members of the Holy Cross community
• This position requires clear communication and documentation.

Minimum Qualifications

• Bachelor's degree in a related field or equivalent experience.
• 4+ years of hands-on experience managing a large-scale Google Workspace environment; experience in an academic setting is highly preferred.
• Deep expertise in the Google Workspace Admin Console, particularly security and governance tools (DLP, IAM, Vault).
• Google Workspace Administrator or Professional Collaboration Engineer certification is highly desirable;
• Familiarity with scripting for automation (e.g., Google Apps Script, Powershell).
• Strong problem-solving skills and meticulous attention to detail.

Nice to Have

• Microsoft 365 Certified: Enterprise Administrator Expert or similar certification is a strong plus.

Core Competencies

• Collaboration: Exchanging information, ideas, and thoughts with others in a manner that is proactive and enhances partnerships
• Inclusion: Actively engaging with the values of the College by promoting a work environment that embraces diversity and demonstrating respect for the opinions and beliefs of others
• Innovation: Performing one’s job with creativity and proactivity, improving procedures and problem-solving
• Mission/Service Orientation: Focusing on service to others and contributing to the College’s collective mission
• Responsibility: Taking ownership of one’s actions and accountability for one’s tasks and duties.       

Additional information:

This is a full time, exempt level position with a salary range of $76,000-$85,500. The College is committed to providing competitive market pay for its employees.  The College also offers a competitive benefits package for full-time staff, including:

• 10% College contribution to the 403(b) Retirement Plan (1 year wait waiver available)
• This position may be eligible for a hybrid work arrangement - upon hire, candidates will need to live within commuting distance
• Condensed summer 4-day work week
• Tuition & Education benefits
• Wellness programs & ongoing Training and Development opportunities
• Generous paid time off

The College is an Equal Employment Opportunity Employer and complies with all Federal and Massachusetts laws concerning Equal Opportunity and Affirmative Action in the workplace.

To review our Employee Benefit Options, please go to: https://www.holycross.edu/human-resources/benefits

APPLICATION INSTRUCTIONS:

Please attach a cover letter addressing the position requirements along with your resume. In your cover letter please address how your work might support the College's mission as a Jesuit, undergraduate liberal arts college (see http://www.holycross.edu/mission) and its core commitment to justice and inclusive excellence. Please provide examples of any past work that illuminate your commitments in these areas.

Review of applications will begin as received and continue until the position has been filled.

 The College also provides reasonable accommodations to qualified individuals with disabilities during the hiring process in compliance with law. To request an accommodation via email at [email protected], or by calling 508-793-3391.