DMS ENDPOINT PROTECTION / SYSTEM CENTER CONFIGURATION MANAGER ENGINEER

Job Description

APPLICANTS MUST BE PERMANENT IN THE COMPUTER SPECIALIST (SOFTWARE) CIVIL SERVICE TITLE.

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.

Information Technology Services (ITS) is DSS’s technology services organization. ITS mission is to support the daily, emergent, and long-term needs of both agencies. ITS creates and enhances the technology infrastructure and computer applications that support HRA and DHS and develops applications, including a variety of client eligibility and recertification systems, case management systems, housing systems, employment/work engagement services, revenue producing computer matches, claiming systems, and personnel systems.

ITS/Office of Distributed Manage Services (DMS)/Windows Operation Unit, within ITS Infrastructure and Operations, is responsible for the analysis, design, development, implementation, enhancement, maintenance, and security of the DSS/HRA/DHS network infrastructure environment. This includes ensuring optimal network infrastructure availability, functionality, and stability with minimal downtime and/or loss of resources. The Office of Windows Operations is responsible for the security and update of all desktops and some servers within the agency. These tasks include managing Operating systems and Application patching, performing mass deployments of software applications, and assisting desktop group in the repairing of systems (using SCCM). All tasks are handled using the Microsoft System Center Configuration Manager (SCCM) infrastructure and application.

Information Technology Services (ITS)/Windows Operation Unit is recruiting for one (1) Computer Specialist (SW) III, to function as a DMS Endpoint Protection / System Center Configuration Manager Engineer, who will:

• Be responsible for managing and maintaining the Agency’s System Center Configuration Manager (SCCM) infrastructure, support its end users, provide Tier I-II and III support for DSS/HRA/DHS issues, and provide the analytical and technical experience needed to ensure the SCCM infrastructure functions at optimal levels.
• Work with minimal supervision for handling McAfee related issues and upgrade Security products (McAfee AntiVirus & FalconHost CrowdStrike) for HRA/DSS and DHS. Train other members of DMS team and DSS Network Security office regarding the use of McAfee and its' components.
• Monitor the status messages and vulnerabilities from McAFee and FalconHost regarding systems that are vulnerable to the infrastructure. Be the agencies “go to person” for all security related application and system related issues. Devise a plan to remediate those system(s) and implement either using DMS resources and or another team.
• Work with minimal supervision to build, deploy and monitor security patches and report to HRA Network Security office. For additional emergency patches locate the fix patch, build the package, test cases, select the source systems that have the vulnerability, deploy the fix, monitor the deployment and report on the deployment.
• Schedule, assign, monitor and report other SCCM deployments through the DSS/HRA/DHS agencies.

Hours/Shift:

Normal Business Hours

COMPUTER SPECIALIST (SOFTWARE) - 13632

Qualifications

(1) A baccalaureate degree from an accredited college, including or supplemented by twenty-four (24) semester credits in computer science or a related computer field and two (2) years of satisfactory full-time software experience in designing, programming, debugging, maintaining, implementing, and enhancing computer software applications, systems programming, systems analysis and design, data communication software, or database design and programming, including one year in a project leader capacity or as a major contributor on a complex project; or
(2) A four-year high school diploma or its educational equivalent and six (6) years of full-time satisfactory software experience as described in “1" above, including one year in a project leader capacity or as a major contributor on a complex project; or
(3) A satisfactory combination of education and experience that is equivalent to (1) or (2) above. College education may be substituted for up to two years of the required experience in (2) above on the basis that sixty (60) semester credits from an accredited college is equated to one year of experience. A masters degree in computer science or a related computer field may be substituted for one year of the required experience in (1) or (2) above. However, all candidates must have a four year high school diploma or its educational equivalent, plus at least one (1) year of satisfactory full-time software experience in a project leader capacity or as a major contributor on a complex project.
NOTE: In order to have your experience accepted as Project Leader or Major Contributor experience, you must explain in detail how your experience qualifies you as a project leader or as a major contributor. Experience in computer operations, technical support, quality assurance (QA), hardware installation, help desk, or as an end user will not be accepted for meeting the minimum qualification
requirements.
Special Note
To be eligible for placement in Assignment Level IV, in addition to the Qualification Requirements stated above, individuals must have one year of satisfactory experience in a project leader capacity or as a major contributor on a complex project in data administration, database management systems, operating systems, data communications systems, capacity planning, and/or on-line applications programming.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.