Director, Cybersecurity

Company Summary

Zoro.com is a leading eCommerce platform offering nearly 15 million tools, parts and supplies for our business customers. Launched in 2011, we brought a B2C-like experience to the B2B industry, and continue to be at the forefront of digital innovation at the intersection of technology and distribution. We have rapidly grown to over $1 billion in annual revenue and we’re just getting started!

Position Overview

The Director, Cybersecurity is Zoro’s top security executive, responsible for safeguarding the confidentiality, integrity, and availability of our digital assets, platforms, and data. This role will build and lead Zoro’s cybersecurity program while aligning closely with our Governance, Risk, and Compliance (GRC) organization and Grainger’s enterprise security team. As a key member of the CTO’s leadership team, this role is both strategic and hands-on, with accountability for risk mitigation, compliance adherence, and threat resilience.

Key Responsibilities

• Own Zoro’s enterprise cybersecurity strategy, policies, and program roadmap.
• Partner with the Sr. Director, Technology Delivery & Governance to ensure integrated execution of security, compliance, and risk initiatives.
• Establish controls aligned with NIST, PCI DSS, SOX, and other relevant standards.
• Lead Zoro’s threat detection, incident response, and vulnerability management functions.
• Ensure secure development practices are embedded within the SDLC.
• Drive security awareness, education, and behavioral change programs across Zoro.
• Oversee audits, risk assessments, third-party security reviews, and board-level reporting.
• Collaborate with Legal, Procurement, and Technology to manage vendor risk and data protection obligations.
• Serve as the primary liaison with Grainger’s cybersecurity teams to ensure alignment on policies, playbooks, and escalation paths.
• Hire, lead, and grow a cybersecurity team focused on proactive protection and incident readiness.

Qualifications

• 10+ years in security leadership roles, ideally in high-scale digital or e-commerce environments.
• Deep expertise in information security architecture, incident response, vulnerability management, and security operations.
• Strong knowledge of compliance frameworks: SOX, PCI, NIST, CCPA/CPRA.
• Experience partnering with GRC, Legal, and Audit stakeholders.
• Demonstrated ability to lead in matrixed environments and influence at all levels.
• CISSP, CISM, or equivalent certifications required.
• Bachelor’s degree in Cybersecurity, Computer Science, or related field; advanced degree a plus.

Total Rewards

Zoro’s total compensation plan includes our Zoro Incentive Plan (ZIP) that is designed to foster and reward our team members for strong performance. Total compensation will be highly competitive.

In addition to competitive compensation, Zoro offers comprehensive benefits and perks including:

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents. We also support growing your family through access to adoption assistance program
• 6 free sessions each year with a licensed therapist and Wellhub portal membership to support your mental and emotional wellbeing
• At least 18 paid time off days annually for full-time employees and 6 company holidays per year
• 6% company contribution to a 401K Retirement Savings Plan each pay period, no employee contribution required
• Tuition reimbursement, student loan refinancing and access to financial counseling, education, and tools
• Charitable Gift Program - match gift to an eligible educational, cultural, community health, and human service organizations
• Employee discounts and admission to various civic and cultural institutions around Chicago
• Zoro office perks including coffee bar, beer on tap, unlimited snacks, access to the onsite gym, and incredible city skyline views

For additional information and details regarding our benefits and our parent company, W. W. Grainger, please click on the link here.

Our Culture

Zoro was founded in 2011 with a simple idea: make it easy for businesses to get the tools, parts, and supplies they need to keep things running. We've grown by staying curious, moving quickly, and solving everyday challenges in smart, practical ways. Backed by W.W. Grainger and inspired by our endless assortment business model, we’re on a clear path toward our next big milestone: $2 billion in revenue—and beyond.

At Zoro, we don’t just follow a playbook—we help build it. You’ll get to work on real problems with a supportive team that shares ideas freely, learns from each other, and celebrates wins together. Our culture is grounded in values that guide how we show up every day: Winning & Learning Together, Being Customer Obsessed, Being Transparent, and Taking Ownership. We don’t have all the answers, but we’re always asking good questions.

Zoro’s culture has been recognized by Fortune, Best Places to Work, and Built In Chicago—but the recognition we care about most comes from our team members, who make this place what it is.

We also know that flexibility matters. Our hybrid work model gives you space to focus and the flexibility to live your life — asking team members to be onsite at least two days a week. Our Chicago HQ (right above Ogilvie Transportation Center in the Accenture Tower) is always open and ready for connection, collaboration, or just a good cup of coffee.

At Zoro, we’re growing fast toward big aspirations — and we’re continuously excited about the new challenges we get to solve together.