Corporate Cloud and Infrastructure Manager

Company Description

The Toronto Star is a progressive media organization with a long, proud history in newspapers and a passion for capitalizing on the fluid world of digital and mobile media. Our vision for success is driven by a deep customer-centric obsession, continued journalistic excellence, advanced data-driven competency and a culture that is selfless, focused, agile, collaborative and results driven. The successful candidate will be a champion of those priorities while keeping the customer at the heart of all of the creative work that s/he will be doing.

Our Commitment To Diversity
We strive to be a leader in building and cultivating an employee community framed around fairness, support and opportunity. We believe that what makes us different, makes a difference. And as a team, the diversity of our backgrounds, interests and experiences is what enriches our work, and our workplaces. We welcome all, and we strive for an inclusive culture that allows individual growth and shared success.

Job Description

We are seeking a highly skilled, experienced, and hands-on Corporate Cloud and Infrastructure Manager to lead, support, and evolve our corporate IT infrastructure. This role blends technical depth, vendor management, and strategic planning to support a secure, scalable, and efficient IT environment.

The successful candidate will provide direction and oversight across a hybrid infrastructure that includes AWS, Azure, and on-premises components, while directly engaging with our external IT service provider(s). Outstanding communication skills are essential, as this role requires frequent interaction with senior leadership, including heads of departments, technical teams, and external partners. This position is ideal for a technology leader who thrives in complex environments, enjoys remaining technically engaged, and excels at driving results.

This is a Hybrid Role

Key Responsibilities

• Act as the subject matter expert for all infrastructure technologies while owning the implementation and continuous improvement of the corporate cloud and infrastructure environment, with a primary focus on AWS and secondary Azure exposure.
• Serve as the primary liaison and performance manager for our outsourced IT partner, ensuring SLAs, SLOs, technical quality, documentation, and strategic alignment with business needs.
• Oversee and support enterprise networking, security, compute, storage, and collaboration platforms.
• Manage data protection and disaster recovery strategies.
• Provide oversight for business application hosting and performance in coordination with Business Applications teams.
• Actively contribute to architecture, security, and compliance strategies, enforcing best practices and ensuring alignment with industry standards.
• Maintain a hands-on technical presence, assisting with escalations, architectural decisions, and strategic initiatives.
• Contribute to IT strategy development in close partnership with the CIO and senior leadership team.

Qualifications

• Proven hands-on experience with core AWS services, including:
  • Amazon EC2
  • Amazon S3
  • Amazon RDS
  • Amazon Route 53
  • AWS Key Management Service (KMS)
  • Amazon CloudWatch
  • AWS CloudTrail
  • Amazon ElastiCache
• Expertise in AWS networking, including complex routing.
• Experience with FSx.
• Demonstrated experience managing security tools such as Cisco ISE, FTDs, DUO, Splunk, Algosec, Tripwire, and Qualys.
• Proficiency in administering corporate systems including O365, Windows Server, Mac Server, Mimecast, RingCentral/VoIP telephony, and Veeam.
• Experience with Meraki network devices and management.
• Knowledge of PCI-DSS compliance requirements and cybersecurity frameworks such as NIST and CIS Controls.
• Strong background in vendor management, with a proven track record of leading and managing outsourced teams.
• Excellent verbal and written communication skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences.
• Exceptional problem-solving abilities, organizational skills, and a commitment to maintaining a hands-on technical presence.

Nice to Have

• Professional certifications in AWS, Azure, Microsoft, or Cisco.
• Exposure to Google Cloud Platform (GCP).
• On-premise infrastructure or data centre operations experience.
• Experience or certifications in cybersecurity disciplines.

Qualifications and Experience

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
• 7+ years of progressive experience in IT infrastructure, with a minimum of 3 years in AWS-centric leadership roles.
• Strong understanding and practical experience with ITIL frameworks, including incident, problem, change, and service management processes. Ability to apply ITIL principles to improve operational efficiency and drive continuous improvement. ITIL certification (e.g., Foundation or higher) is considered an asset.
• Demonstrated expertise in cloud-first environments, preferably in a corporate context.
• Strong experience managing and working with third-party IT service providers or managed service contracts.
• Well-versed in enterprise networking, hybrid cloud security, architecture, and corporate IT operations.
• Proven ability to lead without direct reports, influencing outcomes across vendors and internal teams.
• Exceptional communication and documentation skills, with the ability to translate technical concepts for senior business audiences.
• Demonstrated ability to remain hands-on and deeply involved in technical execution.

Additional Information

If you are a seasoned infrastructure leader who thrives in a fast-paced environment and is ready to take ownership of a critical function with significant business impact, we want to hear from you.

This is an excellent opportunity for a dynamic and technically proficient individual to take on a leadership role that offers both strategic influence and the ability to stay directly involved with cutting-edge technology. You will play a pivotal role in shaping our IT future and delivering on corporate directives and strategic plans.

Torstar Group of Companies is committed to providing an inclusive and barrier free recruitment process ensuring equal access to employment opportunities for candidates, including persons with disabilities. In compliance with Accessibility for Ontarians with Disabilities Act and Ontario Human Rights Code we will endeavour to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify the hiring manager upon scheduling your interview of your requirements.