Client Administrator
SRC, Inc. is currently seeking a client administrator who is a self-starter with excellent communications skills. This position requires learning new skills and technologies, solving problems, and being highly detail oriented.
What You’ll Do
- Work independently and with other IT team members to support enterprise client systems including hardware, accounts, applications, network (VPN), and security infrastructure located on-premises, in remote offices and at employee home office locations
- Monitor and respond to internal support requests and track priority through ticketing system
- Respond onsite in the event of power and network outages during and after business hours.
- Diagnose and resolve hardware, software, network, and account-related issues
- Procure, configure and setup new computer systems and peripherals
- Create and maintain IT documentation
- Monitor and maintain computer systems by performing and/or assisting with patches, upgrades, and migrations
- Review Third-Party software for Cyber compliance
- Rotational on-call support
What You’ll Bring
- Bachelor’s degree in information technology/information security, computer science, equivalent technical discipline; relevant experience will be considered in lieu of degree
- Work onsite to support end user requests, conference room support and air gapped networks
- Experience in a customer-facing role and excellent customer service skills
- Experience using a tasking/ticketing system to track/respond/resolve support requests.
- Experience with Microsoft Windows Operating systems and Linux systems; including system builds, backups, security patching, virus software, licensing, management, and documentation of end user systems
- Experience troubleshooting complex end point computing issues ranging from driver/BIOS/OS configurations through to failed hardware components
- Experience using Office365, Zoom and Teams and troubleshooting skills
- Experience with a wide-array of software packages that includes installation, configuration, and troubleshooting
- Ability to lift up to 40 pounds, with or without reasonable accommodations
Ways to Stand Out - Preferred Requirements
- Security+ certification
- SCCM imaging experience
- Dell end point computing (laptop, desktop)
- Have a good understanding of smartphone technologies that includes installation, configuration, and troubleshooting
- Linux experience
- Enterprise Phone system experience
- Government Clearance/ability to receive clearance
What Sets Us Apart?
SRC, Inc., a not-for-profit research and development company, combines information, science, technology and ingenuity to solve “impossible” problems in the areas of defense, environment and intelligence. Across our family of companies, we apply bright minds, fresh thinking and relentless determination to deliver innovative products and services that are redefining possible®. When you join our team, you’ll be a part of something truly meaningful — helping to keep America and its allies safe and strong. You’ll collaborate with more than 1,400 engineers, scientists and professionals — with 20 percent of those employees having served in the military — in a highly innovative, inclusive and equitable work environment. You’ll receive a competitive salary and comprehensive benefits package that includes four or more weeks of paid time off to start, 10 percent employer contribution toward retirement, and 100 percent tuition support.
Total compensation for this role is market competitive. The anticipated salary range for this position based out of Syracuse, NY is estimated at $58,000 to $68,000 annually. The actual salary will vary based on applicant’s experience, skills, and abilities, geographic location as well as other business and organizational needs. SRC offers competitive benefit options, for more details please visit our website.
