This is a Position-Based Test conducted in accordance with CSC Rule 111A.
Working at SFO:
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San Francisco International Airport (SFO) is hiring a Risk and Compliance Manager to join a world class organization. Are you a highly analytical individual who enjoys mitigating risk through process? Do you enjoy solving complex problems through technical and analytical excellence? Are you passionate about efficiency, risk mitigation, and have risk management experience in a municipal setting? If so, come join our team!
The Risk and Compliance Manager oversees all aspects of the Airport’s comprehensive risk management and compliance programs and manages a staff of Airport employees, contractors and consultants. As the lead for the Airport's critical insurance program, the Risk and Compliance Manager collaborates with the City and County of San Francisco Risk Manager's Office to analyze coverage options, limitations, and terms for diverse risks.
The Risk and Compliance Manager will evaluate, manage and mitigate enterprise risk across all functions and divisions including legal, finance, information technology, human resources, physical property, maintenance improvements and new capital projects. This position is also responsible for leading, managing and enhancing the Airport’s principals of an Enterprise Risk Management model under ISO 31000, which evaluates and assesses risk across all areas of the Airport, in collaboration with senior management, management and staff from all Airport Divisions and Airport stakeholders. The position is required to work across various large airport divisions to achieve favorable outcomes for the department.
The essential functions of this position include:
Insurance Programs Management: Work with the City and County of San Francisco Risk Manager’s Office on complex and sensitive insurance policy procurements; monitor and evaluate the availability of insurance coverage for many types of risk, and the performance of vendors who are providing coverage; evaluate and recommend appropriate types of insurance coverage, coverage requirements, limitations, deductibles, and other terms and conditions; ensure that Airport tenants, permit holders, contractors, and other parties maintain appropriate levels of insurance coverage; and plan, direct and coordinate all insurance-related affairs for the Airport.
Risk Evaluation: Evaluate and mitigate enterprise-wide risk by designing systems to identify and address risks posed in or to the department, its employees, and its clients, and make recommendations for organizational, operational, policy, and procedural improvements. The risk review is large and complex for a $1.8 billion annual budget operation with over 1,900 Airport Commission employees. The addition of airlines operating multimillion-dollar aircraft on the property of the City and County of San Francisco, surrounded by County of San Mateo, must be considered in this complex operating environment. This position will create a policy and criteria for Risk Evaluation and the administrative procedures to mitigate the identified risk. It is critical to interface with the Airport’s Safety Management Team which focuses on the airfield, and dovetail those same principles on the terminal and landside risk management programs.
Compliance: Monitor work order agreements between the Airport and many City and County of San Francisco departments that perform work for the Airports. These agreements are regulated by the Federal Aviation Administration and auditable by the Office of the Inspector General. The Risk and Compliance Manager will be responsible for reviewing and auditing quarterly billings submitted by City Departments to ensure costs are properly documented, reflect direct costs only that are eligible to be paid for using Airport funds. The position will build a procedural desk manual for compliance programs for departments to use before submitting invoices to Airport Accounting for payment. The position will work closely with the Budget team to prepare expenditure reports on a quarterly basis versus budget.
The Risk and Compliance Manager will also be responsible for grant compliance. This role will review all grant reimbursements according to the code of federal regulations and Federal Acquisition Regulation (FAR). Construction contracts will be reviewed to ensure materials purchased for the projects conform to the grant requirements, documentation is provided and the physical inventory of assets are validated. This role will also build a “desk manual” for this specific process so staff and Accounting teams may refer to.
Digital Transformation: As the Airport takes on the commercialization of digital assets and transformation of the airport to a digital customer experience, the Risk and Compliance Manager will monitor, develop and create risk management strategies for this new form of risk and revenue opportunity for SFO. This may require the use of external digital risk experts and additional insurance mitigation measures to protect the organization and the staff. The Risk and Compliance Manager will create an evolving and living Digital Risk Profile for executive management to understand vulnerabilities and opportunities as a government organization.
Guest Safety Risk and Safety Program: Develop, implement and evaluate a guest safety program to minimize or eliminate guest injuries on mechanical walks and escalators. Review and coordinate between divisions to understand the cause of guests injuries on mechanical conveyances. Create a moving conveyances committee to implement safety enhancements, guest communication, and capital improvements to increase guest awareness in the usage of mechanical conveyances. Create a departmental report for executive management of incidents, mitigation measures and working closely with the Airport Legal team on existing insurance claims.
Physical Property Risk Evaluation: The Risk and Compliance Manager will be responsible for a rolling risk evaluation of outlying buildings at the Airport as well as four major terminal buildings with a safety team consisting of engineering, maintenance, and operations to ensure there is minimal risk to the traveling public, employees, and tenants. Working closely with the Airport’s Space Planning team, the Risk and Compliance Manager will be responsible for generating maintenance and capital funding requests to rehabilitate Airport facilities to ensure the Airport is protecting its assets and to help ensure assets reach their intended useful life of operations. The Risk and Compliance Manager will build a “desk manual” or a Physical Property Risk Evaluation program for executive management.
Risk and Safety Management: Monitor and evaluate the operational safety of Airport tenants and service providers; provide guidance to senior management on the risks associated with proposed and ongoing programs and initiatives; create a long and short-range risk management assessment to ensure proper insurance coverage is in place; assess risk and risk mitigation measures in emerging areas, such as cybersecurity; and actively participate in Airport-wide emergency preparedness planning and simulations.
Leadership: Monitor and evaluate the safety programs of the construction projects during the implementation of the Airport’s Capital Improvement Plan; and collaborate with other Airport Divisions and Airport contractors on improvements to existing safety plans.
People Management: Manage and review the work of Airport employees, contractors and consultants; plan, monitor and oversee the operation of the Risk Management office; assess workloads of staff to ensure projects are on track; develop, coach and motivate staff to develop their skills and improve performance, and ensure the work of the Risk Management office is in alignment with the Airport’s financial operations and overall goals.
Collaboration: Participate in Airport-wide Business Continuity planning; work under the City and County of San Francisco’s Administrative Code on indemnity provisions in conjunction with the City’s Risk Manager on a variety of risk matters; and encourage and facilitate efforts to work cooperatively within the Airport and with a wide range of Airport stakeholders.
Communication: This position requires the ability to communicate and work effectively with a wide variety of internal and external stakeholders, lead project teams, and plan and carry out complex work assignments with minimal direction. The Risk and Compliance Manager must be able to work strategically, in partnership with diverse organization-wide stakeholders, to proactively identify potential risks, build consensus, and identify innovative ways to improve the overall strength of the organization.
Staff development and training: Monitor, develop and coach the Risk and Compliance staff. Develop career work plans, provide cross-training, and build staff capabilities in insurance procurement, risk and safety mitigation, and effectively communicate –both written and verbal—with internal and external stakeholders. The Risk and Compliance Manager will direct staff resources to meet deadlines, ensure budgets are monitored and adhered to, create performance evaluations for staff that are measurable and quantifiable. The Risk and Compliance Manager will need to demonstrate the ability to adjust resources as operational challenges and demands arise at the Airport.
The Ideal Candidate
The ideal candidate is a well-rounded leader with experience overseeing a large risk management and insurance portfolio coupled with an understanding of public finance. The ideal candidate will also need to have a record of success that illustrates a career history that supports the ability to have the following:
Leadership: The ideal candidate is an exceptional leader who fosters teamwork and diversity; has a proven track record with leading a team in accomplishing goals; is self-aware and able to remain calm under pressure; and can exercise flexibility and adaptability in sensitive situations.
Strategic Thinker: The ideal candidate will be a knowledgeable, strategic thinker with outstanding integrity in managing the insurance affairs of a robust and demanding organization.
Technical Skills: The ideal candidate has a breadth of knowledge of insurance, reinsurance, self-insurance, and risk management; Risk Management experience in a municipal setting; a certificate issued by the Insurance Industry; and knowledge of airports and aviation industries.
Communication Skills: The ideal candidate will have excellent written and verbal communication skills; strong interpersonal communication skills combined with a collaborative style and the ability to communicate effectively with internal and external audiences including regulators; and has excellent presentation and interpersonal skills to engage effectively with all levels of the organization.
Collaborator: The ideal candidate is a self-motivated leader who can collaborate with internal and external stakeholders regarding risk matters on construction projects and improvements to existing mitigation plans.
Education
Possession of a Bachelor’s degree from an accredited college or university in Business Administration, Economics, Finance, Public Policy or a closely related field; AND
Experience
Six (6) years of increasingly responsible professional level experience in the insurance/risk management industry, including three (3) years supervising professionals.
Substitution
Education Substitution: Additional qualifying experience as described above may be substituted for the education requirement on a year for year basis for up to two (2) years. (One year of work experience is equal to 30 semester or 45 quarter units).
Experience Substitution: Possession of a Master’s degree from an accredited college or university may substitute (1) year of the required experience (but may not substitute for the required supervisory experience).
Desirable Qualifications
The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred to hiring.
