Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
ServiceNow is seeking driven Pre-Sales Security Solution Consultant (SC). The Security and Risk Solution Consultant will be the subject matter expert providing leadership and expertise to support customers during the sales engagement. You will partner with sales, solution consulting and the rest of the ServiceNow ecosystem to achieve customer success through thought leadership and driving awareness. The role takes a consultative approach with our customers and prospects to discover and map business outcome-driven solutions.
The Security & Risk SC will also participate in the acquisition and retention of customers by leveraging the GRC and Security Operations (Security Incident Response, Threat Intelligence and Vulnerability Response) solutions and the rest of the ServiceNow portfolio. This is a hands-on Security SC who is capable of going wide and deep on solution development and positioning.
What you get to do in this role:
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
- Responsible for creating innovative solutions leveraging ServiceNow Security Operations (Security Incident Response, Threat Intelligence and Vulnerability Response).
- Review customer’s security architecture and design process and system integrations to ServiceNow Security Operations.
- Respond to customer questions including RFPs/RFIs relating to ServiceNow Security Operations
- This role is pivotal in providing our growing customer base, with lessons learned, strategies, and advice to enhance real world Security Operations.
- Develop and contribute to sales campaigns focused on Security Operations
- Contribute and maintain a dynamic showcase of Security Operations solutions created on the ServiceNow platform
- Develop solutions and capabilities that enable other Solution Consultants and ServiceNow’s Partners to demonstrate the value of Security Operations.
- Configure solution environments to address customer requirements and business issues.
- Collaborate with Product Management and Development team members to enhance ServiceNow Security Operations with new capabilities that address customer needs.
- Ability to work in a global team, share best practices and solutions with other Solution Consultants to enhance the quality and efficiency of other team members.
- Stay current on competitive analyses and understanding differentiators between ServiceNow and its competitors.
- Supporting Marketing events – user conferences, trade shows, analyst demonstrations, webinars etc.
Qualifications
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
- Demonstrated pre-sales excellence with outstanding communication and presentation skills, able to simplify complex security concepts for both technical and business stakeholders.
- Experience building and delivering compelling product demos, proof-of-value engagements, and technical presentations mapped to customer pain points and industry verticals.
- Proven track record as a trusted advisor, influencing account teams and client executives in Security Operations deals.
- Familiarity with real-world security operations environments, including SOC, NOC, SOAR, CSIRT, and modern XDR/EDR approaches.
- Proficient with critical security ops technologies: SIEM, SOAR, IDS/IPS, vulnerability and breach management, endpoint protection, cloud security controls, and threat intelligence platforms.
- Strong documentation and technical writing skills for proposals, architecture diagrams, and regulatory mapping (ISO27001, NIST, CIS, GDPR, local compliance).
- Understanding of cloud security architectures, secure migration, and modern regulatory frameworks (zero trust, supply chain resilience, data sovereignty).
- Awareness of AI-enabled Security Operations tools for threat detection, workflow automation, and incident response.
- Good Understanding of GRC and the ability to articulate business value linked to regulatory compliance, risk management, and operational resilience.
- Bachelor’s degree or equivalent, with 3–5 years of related security experience required.
- Adaptable, collaborative mindset with a desire to learn and stay current on fast-changing cybersecurity and ServiceNow trends.
- Adhere to ServiceNow’s operational excellence in all aspects of work and collaboration.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected]for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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